We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
Login
WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende MásNews & Community
Want Instant Updates?
Follow us on Twitter to receive the latest news on water or gas emergencies. Like us on Facebook to see helpful tips, event information and photos.
Detailed information on infrastructure/construction projects is available on the Projects in Your Neighborhood page.
12.08.25
December 2025 News & Updates
Round Up and Help Out. You can help your friends, family and neighbors in need by rounding up your bill! It’s simple and a few cents add up. Plus, your contribution is tax deductible and goes directly to those in our community in need of help with their utility bill. Write “Round Up” in the...
READ MORE
Bill Inserts
M.U.D. Event
M.U.D. Updates
Utilities
11.04.25
November 2025 News & Updates
Heat the Streets for a Cause. Save the date for the 19th annual Heat the Streets Run & Walk for Warmth on Saturday, March 7, 2026, at Aksarben Village. One-hundred percent of proceeds from the event support utility assistance programs for Metropolitan Utilities District and Omaha Public Power District customers. Registration opens Friday, November 28...
READ MORE
Bill Inserts
M.U.D. Event
M.U.D. Updates
Utilities
Water
11.04.25
Advancing Efficiencies and Investing in Reliability at our Platte South Water Production Facility
Since 1968, the Platte South Water Production Facility has been providing safe, reliable water to Metropolitan Utilities District’s customers. As time goes on, equipment becomes outdated and critical replacement parts are hard to find. The District has developed a strategic plan to tackle these challenges to keep the plant’s quality above federal and state standards....
READ MORE
Bill Inserts
M.U.D. Updates
Water
10.20.25
M.U.D.’s Transportation Fleet Awarded for Sustainability Efforts
Metropolitan Utilities District was recently recognized with a 2025 Green Fleet Award by the NAFA Fleet Management Association. M.U.D.’s transportation fleet was ranked 38th in the nation for sustainability efforts. The Omaha-based public utility’s fleet includes 110 compressed natural gas (CNG) assets, including vans, compact cars and light- and medium- and heavy-duty trucks. Fleet vehicles...
READ MORE
Bill Inserts
M.U.D. Updates
10.06.25
Metropolitan Utilities District Receives Ethics Award
READ MORE
M.U.D. Updates
10.03.25
October 2025 News & Updates
M.U.D. Recognized for Ethical Business Practices. The District was selected as a winner of the 2025 Better Business Bureau Torch Award for Ethics. The award affirms our commitment to integrity and ethical business practices. The District was one of 12 award recipients in Omaha and Southwest Iowa. Read more here. Preparing Your Home for Fall...
READ MORE
Bill Inserts
Carbon Monoxide
Cold Weather
M.U.D. Updates
08.05.25
August 2025 News & Updates
Detect. Correct. Protect. Our multi-year Lead Service Line Replacement Program is underway, and we’ve created a variety of resources to help you stay informed. Through our Detect. Correct. Protect. program, we are working to identify and replace lead and galvanized steel water service lines that run from our mains to customer homes. Visit mudomaha.com/lead for...
READ MORE
Bill Inserts
M.U.D. Updates
Natural Gas
Utilities
06.20.25
July 2025 News & Updates
District Honored by Nebraska Safety Council. M.U.D. was named one of Nebraska’s Safest Companies by the Nebraska Safety Council, Nebraska Chapter. Our Gas Department earned its second designation and our Water Department became a 12-year recipient of the Nebraska’s Safest Companies with Distinction Award. We were also named for the Workplace Driving Safety Award designation,...
READ MORE
Bill Inserts
M.U.D. Updates
Natural Gas
Utilities
06.20.25
Celebrating Women in Engineering
In recognition of International Women in Engineering Day (INWED) on June 23, we would like to celebrate the women engineers who help drive progress at the District. Their leadership and dedication makes a lasting impact to the communities we serve. One of those women is Emily Hovda Walton, a senior design engineer in Engineering Design....
READ MORE
M.U.D. Updates
Utilities