WHAT IS AN EMERGENCY?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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02.07.26

February 2026 News & Updates

Support Utility Assistance at Annual Fundraiser. The 19th annual Heat the Streets Run & Walk for Warmth is Saturday, March 7. The event raises funds to support utility assistance programs for M.U.D. and OPPD customers. Various participation options are available, including virtual. Donations and sponsorship opportunities are also available. Learn more and register at heatthestreetsomaha.org....

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Cold Weather

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Natural Gas

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Water

02.03.26

Metropolitan Utilities District Manages January Cold Snap While Protecting Customers from Higher Natural Gas Costs

Cold Weather

M.U.D. Updates

Natural Gas

Utilities

01.02.26

January 2026 News & Updates

Board Approves 2026 Budget and Rate Changes. M.U.D.’s 2026 budget, which was approved at the December Board of Directors meeting, continues to fund investments in critical infrastructure to ensure the public utility is positioned to serve community growth. Also approved were changes to the natural gas and water rates, with the average residential gas and...

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12.08.25

December 2025 News & Updates

Round Up and Help Out. You can help your friends, family and neighbors in need by rounding up your bill! It’s simple and a few cents add up. Plus, your contribution is tax deductible and goes directly to those in our community in need of help with their utility bill. Write “Round Up” in the...

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Utilities

12.03.25

M.U.D. Advances Water and Gas Infrastructure Upgrades in 2026 Budget Plan

The Metropolitan Utilities District (M.U.D.) Board of Directors today approved the 2026 budget, which continues funding for critical infrastructure investments that provide safe, reliable and cost-effective natural gas and water services to the region’s growing communities. The Board also approved natural gas and water rate increases to support operations and essential system improvements. For 2026,...

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Natural Gas

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11.04.25

November 2025 News & Updates

Heat the Streets for a Cause. Save the date for the 19th annual Heat the Streets Run & Walk for Warmth on Saturday, March 7, 2026, at Aksarben Village. One-hundred percent of proceeds from the event support utility assistance programs for Metropolitan Utilities District and Omaha Public Power District customers. Registration opens Friday, November 28...

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M.U.D. Event

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Utilities

Water

11.04.25

Advancing Efficiencies and Investing in Reliability at our Platte South Water Production Facility

Since 1968, the Platte South Water Production Facility has been providing safe, reliable water to Metropolitan Utilities District’s customers. As time goes on, equipment becomes outdated and critical replacement parts are hard to find. The District has developed a strategic plan to tackle these challenges to keep the plant’s quality above federal and state standards....

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M.U.D. Updates

Water

10.20.25

M.U.D.’s Transportation Fleet Awarded for Sustainability Efforts

Metropolitan Utilities District was recently recognized with a 2025 Green Fleet Award by the NAFA Fleet Management Association. M.U.D.’s transportation fleet was ranked 38th in the nation for sustainability efforts. The Omaha-based public utility’s fleet includes 110 compressed natural gas (CNG) assets, including vans, compact cars and light- and medium- and heavy-duty trucks. Fleet vehicles...

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M.U.D. Updates

10.06.25

Metropolitan Utilities District Receives Ethics Award

M.U.D. Updates