Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn MoreLas fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende MásTo ensure that tap water is safe to drink, the EPA prescribes regulations to limit the amount of certain contaminants in water provided by public water systems. Food and Drug Administration (FDA) regulations establish limits for contaminants in bottled water, which must provide the same protection for public health.
Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate that water poses a health risk. More information about contaminants and potential health risks may be obtained by calling the EPA’s Safe Drinking Water Hotline, 800.426.4791, or visiting their website.
M.U.D. adds fluoride to its treated water to promote dental health.
Fluoridation was approved by Omaha voters in 1968. In 2008, the Nebraska Unicameral passed LB 245 which requires all Nebraska cities and towns with populations over 1,000 to add fluoride to public water systems. Both the Missouri and Platte Rivers have naturally occurring fluoride in the range of 0.3 to 0.5 parts per million (ppm).
The District adds enough fluoride to make the tap water concentration approximately 0.8 ppm, well below the federal limit of 4.0 ppm. Questions about drinking water? Call the EPA Safe Drinking Water Hotline at 800.426.4791 or go to their website.
Chloramines, a combination of chlorine and ammonia, are used to kill potentially harmful bacteria in the water.
Approximately 20 percent of water supply systems in the U.S., including Council Bluffs and Lincoln, use chloramine as a disinfection agent.
M.U.D. changed the water disinfection process at its water treatment plants on January 21, 2003, to ensure your drinking water continues to meet U.S. Environmental Protection Agency standards for drinking water.
Customers can find out if they have a lead service line by contacting Customer Service at 402.554.6666.
To reduce the chance of exposure to lead, only use water from the cold tap for cooking and drinking.
If the tap has not been used in more than a half hour, flush water through the faucet for 30 seconds to a minute before using it. Also remove and clean the aerator on the faucet on a regular basis.
The Nebraska Department of Environmental Quality (NDEQ) completed the source water assessment which includes a wellhead protection area map, potential contaminant source inventory, vulnerability rating and source water protection information. In 2013, to better protect the quality of the water in our well fields, we completed wellhead protection plans for our Platte South and Platte West well fields.
Wellhead protection is the management of the land surrounding a water supply well to prevent contamination of the water supply. The plans provide a detailed account of the potential threats to the facilities and a summary of existing and recommended management strategies.
View the source water assessment report here.
View the Platte South wellhead protection plan here.
View the Platte West wellhead protection plan here.
If you have additional questions, please contact Customer Service at 402.554.6666 or e-mail [email protected].
Use of a supplemental filter is a personal preference, however it can also be harmful if not properly maintained. In selecting a filter, determine what substance(s) is/are to be removed and look for a filter that has a NSF/UL certification to remove it. Information on plumbing fixtures and in-home filters is available from the National Sanitation Foundation by calling 1.800.NSF.MARK or visiting www.nsf.org.
Does using a home water treatment device guarantee my water is safe?
No. The U.S. Environmental Protection Agency does not recommend home treatment devices as a substitute for public water treatment because of the difficulty in monitoring their performance. Home treatment devices are not tested or regulated by the federal government. Some, however, are tested by independent laboratories. If you want to use a water treatment device, carefully choose one according to the water conditions in your area. Also, be aware that a device needs to be properly maintained or it could cause water quality problems.
February
2023 – February Platte West Water Quality Report
2023 – February Platte South Water Quality Report
2023 – February Florence Water Quality Report
January
2023 – January Platte West Water Quality Report
2023 – January Platte South Water Quality Report
2023 – January Florence Water Quality Report
December
2022 – December Platte West Water Quality Report
2022 – December Platte South Water Quality Report
2022 – December Florence Water Quality Report
November
2022 – November Platte West Water Quality Report
2022 – November Platte South Water Quality Report
2022 – November Florence Water Quality Report
October
2022 – October Platte West Water Quality Report
2022 – October Platte South Water Quality Report
2022 – October Florence Water Quality Report
September
2022 – September Platte West Water Quality Report
2022 – September Platte South Water Quality Report
2022 – September Florence Water Quality Report
August
2022 – August Platte West Water Quality Report
2022 – August Platte South Water Quality Report
2022 – August Florence Water Quality Report
July
2022 – July Platte West Water Quality Report
2022 – July Platte South Water Quality Report
2022 – July Florence Water Quality Report
June
2022 – June Platte West Water Quality Report
2022 – June Platte South Water Quality Report
2022 – June Florence Water Quality Report
May
2022 – May Platte West Water Quality Report
2022 – May Platte South Water Quality Report
2022 – May Florence Water Quality Report
April
2022 – April Platte West Water Quality Report
2022 – April Platte South Water Quality Report
2022 – April Florence Water Quality Report
Some customers have contacted us to ask why the water seems to taste different. We are experiencing spring runoff due to the recent snow and ice melt. The District has made some adjustments in its water treatment process during this time and expect conditions to last for a couple of more weeks.
Your water continues to meet all state and federal standards for safe drinking water. Visit our water page for more information about water treatment processes.
No. M.U.D. conducts monthly tests for lead and it is not detected in source (raw) water, in the finished water from the District’s water treatment plants, or in the distribution system (water mains). M.U.D. produces stable, non-corrosive water. Lead is mainly a localized customer issue, which means some customers may own a lead service line or have plumbing that includes lead solder. Lead service lines may be found in areas of Omaha and other communities on our system in homes built prior to the 1930s.
The pipe that connects your household plumbing to the water main in the street is called a service line, which you own. M.U.D. customers can call Customer Service at 402.554.6666 to find out what the District’s records indicate about their service line material, or you can hire a licensed plumber to inspect the service line.
Yes. Customers who have partial or whole lead service lines (or the composition is unknown) installed before 1940 can request M.U.D. to test for lead. To request a test, call Customer Service at 402.554.6666. M.U.D.’s Water Quality Lab conducts the tests and submits results to the Nebraska Department of Health and Human Services (DHHS). In addition, M.U.D. has an agreement with Omaha Healthy Kids Alliance to test the drinking water in homes where there is a concern for lead.
M.U.D.’s water treatment is designed to not leach lead and copper, however there are steps you can take to further reduce the risk:
Use of a supplemental filter is a personal preference, however it can also be harmful if not properly maintained. In selecting a filter, determine what substance(s) is/are to be removed and look for a filter that has a NSF/UL certification to remove it. Information on plumbing fixtures and in-home filters is available from the National Sanitation Foundation by calling 1.800.NSF.MARK or visiting www.nsf.org.
Yes. In 1991, the EPA published a regulation to control lead and copper in drinking water, known as the Lead and Copper Rule. The EPA revised the regulation in 2000, 2007 and in early 2021. Congress has also set limits on the amount of lead that can be used in plumbing products. These requirements were first enacted in 1986 and then reduced to lower levels in 2011.
DHHS performs all of the testing for M.U.D.’s compliance with the Lead and Copper Rule. M.U.D.’s role is to deliver the sample kits to the customer, collect them and send them to DHHS for testing. M.U.D. is required to sample for lead and copper every three years. The most recent round of lead and copper testing was completed in August 2019. The 90th percentile (action level) was 7.45 ppb, well below the regulatory limit of 15 ppb.
You can call the EPA Safe Drinking Water Hotline at 800.426.4791 or visit their website: http://water.epa.gov/drink. Or, call the Nebraska Department of Health and Human Services Division of Public Health, Office of Drinking Water, 402.471.2541.