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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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04.09.25
Record-breaking Event Boosts Funding for Assistance Programs
For the second year in a row, records were broken at the annual Heat the Streets Run & Walk for Warmth. In its 18th year, a record 1,100 people registered for the event. More than $226,000 was raised through registration, donations and sponsorships, with 100% of proceeds benefiting utility assistance programs for M.U.D. and Omaha...
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M.U.D. Event
M.U.D. Updates
Utilities
04.08.25
Infrastructure Replacement Program 2024 Progress Report
Work to replace and update critical natural gas and water distribution infrastructure continued in 2024. District and contracted crews replaced 34 miles of cast iron gas mains and replaced or assessed nearly 21.5 miles of high risk water mains through the infrastructure replacement program last year. Since the infrastructure replacement program’s inception in 2008, we...
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Bill Inserts
M.U.D. Updates
Natural Gas
Utilities
Water
04.04.25
April 2025 News & Updates
An Update on Infrastructure Replacement Progress. District crews and contractors continued replacing critical gas and water infrastructure in 2024. Click here for an update on our progress, and to see an interactive map of where projects are happening in the community. Record-breaking Event Boosts Funding for Assistance Programs. For the second year in a row,...
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Bill Inserts
M.U.D. Event
M.U.D. Updates
Natural Gas
Utilities
Water
03.07.25
Mains and Services: What’s Yours? What’s Ours?
WATER MAINS AND SERVICE LINES Main: The large pipe laid in or along a street. The main is four inches or more in diameter with a fire hydrant attached to it. M.U.D. is responsible for water mains. Corporation: A valve connecting the main to the water service line. M.U.D. is responsible for the corporation. Service...
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Bill Inserts
Natural Gas
Utilities
Water
02.18.25
Upcoming Heat the Streets Run & Walk for Warmth Raising Critical Utility Assistance Funds to Meet Growing Need in Our Community
Omaha Public Power District and Metropolitan Utilities District are teaming up, once again, for the 18th annual Heat the Streets Run & Walk for Warmth. Funds raised provide utility bill assistance for customers going through hard financial times. Registration is open at HeatTheStreetsOmaha.com. The event will take place Saturday, March 1 at Zone 6 in Aksarben Village,...
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M.U.D. Event
Utilities
02.06.25
February 2025 News & Updates
Winter Water Use Impacts Sewer Fees. Did you know the amount of water you use during the December through March billing period is used to help calculate your sewer fees? The City of Omaha sets sewer use rates and is responsible for the sewer system. M.U.D. is the billing agent that invoices and collects sewer...
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Bill Inserts
M.U.D. Event
M.U.D. Updates
Utilities
Water
01.28.25
Register for Heat the Streets Run & Walk for Warmth by Jan. 31 to Receive Early Bird Discount, While Helping Utility Customers in Need
Omaha Public Power District and Metropolitan Utilities District encourage you to give the gift of warmth and safety this winter season by registering for the Heat the Streets Run & Walk for Warmth. Funds raised provide utility bill assistance for customers going through hard financial times. The 18th annual Heat the Streets takes place March...
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Cold Weather
M.U.D. Event
Utilities
01.07.25
January 2025 News & Updates
Board Approves 2025 Budget and Rate Changes. M.U.D.’s 2025 budget, which was approved at the December Board of Directors meeting, continues to fund investments in critical infrastructure to ensure the public utility is positioned to serve community growth. Also approved were changes to the natural gas and water rates, with the average residential gas and...
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Bill Inserts
M.U.D. Event
M.U.D. Updates
Natural Gas
Utilities
Water
12.27.24
S&P Global Ratings Upgrades Credit Rating of Metropolitan Utilities District
S&P Global Ratings has upgraded its credit rating on the Metropolitan Utilities District’s water revenue bonds to ‘AA+’ with a stable outlook, marking the fourth upgrade in the last decade. M.U.D. was previously rated ‘AA’ by the rating agency. According to the S&P report, the rating reflects the system’s affordable rates and comprehensive long-term planning...
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M.U.D. Updates
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