In Person: Payments can be made at the self-service kiosks and the window – Downtown Branch (444 S. 16th St. Mall) Office Hours: Monday-Friday – 8:00 a.m. to 5:00 p.m. (CST). Self-service kiosk available at the Operations Center (3100 S. 61st Ave., Gate 1), 24/7.
Call Center Hours: Monday-Friday – 7:30 a.m. to 5:15 p.m. (CST).
402.554.6666 or toll-free 800.732.5864
Effective December 30, 2022, the District is ending its pilot program of extended Customer Service hours beyond 5:15 p.m. for the call center.
Data gathered during the pilot, including call volumes, does not support the need for extended hours beyond 5:15 p.m., at this time. We appreciate your understanding.
As always, customers who have gas or water emergencies can call our 24/7 emergency line at 402.554.7777. If you smell natural gas, leave the building or area before calling the emergency line or 911.