Contact Us

Customer Service

In Person: Payments can be made at the self-service kiosks and the window – Downtown Branch (444 S. 16th St. Mall) Office Hours: Monday-Friday – 8:00 a.m. to 5:00 p.m. (CST). Self-service kiosk available at the Operations Center (3100 S. 61st Ave., Gate 1), 24/7.

Call Center Hours: Monday-Friday – 7:30 a.m. to 5:15 p.m. (CST).
402.554.6666 or toll-free 800.732.5864

Effective December 30, 2022, the District is ending its pilot program of extended Customer Service hours beyond 5:15 p.m. for the call center.

Data gathered during the pilot, including call volumes, does not support the need for extended hours beyond 5:15 p.m., at this time. We appreciate your understanding.

As always, customers who have gas or water emergencies can call our 24/7 emergency line at 402.554.7777. If you smell natural gas, leave the building or area before calling the emergency line or 911.

GAS, WATER or CARBON MONOXIDE EMERGENCIES:

Please do NOT use e-mail or the below Contact Us form to report an emergency. These are considered a priority and handled immediately. Please call the emergency line at 402.554.7777. It’s a free 24/7 service. If you smell gas, leave the building or area and THEN call our emergency line or 911.

EMERGENCIAS DE GAS, AGUA o MONÓXIDO DE CARBONO:

Estas emergencias son consideradas de alta prioridad. Para reportar una emergencia, llámenos a nuestra línea de emergencias al 402.554.7777. Es un servicio gratuito las 24 horas, los 7 días de la semana. Favor de NO enviar un correo electrónico o el formulario que aparece debajo “Contact Us” para reportar emergencias.

Corporate Mailing Address

Metropolitan Utilities District

7350 World Communications Dr.

Omaha, NE 68122-4041

Self-Service Kiosks Available

Downtown Branch (444 S. 16th St. Mall)

Office Hours: Monday-Friday – 8:00 a.m. to 5:00 p.m. (CST)

Operations Center (3100 S. 61st Ave., Gate 1), 24/7.

Call Center Hours: Monday-Friday – 7:30 a.m. to 5:15 p.m. (CST)

402.554.6666 or toll-free 800.732.5864

You may contact us by completing the form below