We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende MásWe’re here to get you started!
Welcome to the Metropolitan Utilities District! We appreciate the opportunity to serve you and want to make sure your experience is convenient and easy.
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2023 Water Quality Report
M.U.D. is working diligently to ensure a safe and reliable drinking water supply to our customer- owners, as well as safeguarding the water system for future generations.
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Rebates
Metropolitan Utilities District gives you more reasons to choose natural gas appliances and equipment with a variety of rebates.
MUD Service Areas
Natural Gas
Water
Natural Gas and Water
New Customer FAQs
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Is a signed application required to begin M.U.D. service?
No. By accepting service from us, you show that you accept and agree to the terms and conditions of our service agreement. This does not change any other agreements you may have with M.U.D.
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What cities does M.U.D. serve?
We serve natural gas to more than 239,000 customer-owners in Omaha, Bennington, Fort Calhoun, Springfield, Yutan and 85 percent of Bellevue.
We also provide safe drinking water to more than 225,000 customers in Omaha, Bellevue, Bennington, Carter Lake, LaVista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun).
The District serves a metro area population of more than 600,000 people.
Get in Touch
24/7 Gas and Water Emergencies
Customer Service
7:30 a.m. to 5:15 p.m. Monday through Friday.