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Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.Learn More
24 horas del día / 7 días de la semana (24/7)
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.Aprende Más
One of the easiest ways is to choose natural gas for your energy needs. Natural gas is domestically abundant and environmentally friendly. More than 90% of the energy produced as natural gas is delivered directly to your home, compared to just 27% for electric power. As a result, Carbon Dioxide is greatly reduced; up to a 75% decrease when using gas appliances. This quality is one reason why natural gas is the cleanest of all fossil fuels. Choose natural gas when replacing old appliances or building a new home. You save money, and retain market value of your home. Your choice will help the environment and future generations.
The Metropolitan Utilities District is the fifth largest public gas utility in the country; providing clean, efficient natural gas to more than 239,000 gas customers. Natural gas is an economical, safe, colorless and odorless gas. For easy detection, we add a chemical to give gas a distinctive odor. If you smell gas, leave the building or area, and then call our 24/7 emergency line at 402.554.7777 or 911. There’s no charge for checking gas leaks.
Reduce your carbon footprint with the cleanest of all fossil fuels.
Natural gas is domestically abundant and environmentally friendly.
More efficient. More savings. More money in your pocket.
For easy detection, we add a chemical to give gas a distinctive odor like skunk or rotten eggs. Natural gas is not poisonous, however it can displace oxygen in a room. Since it is lighter than air, natural gas dissipates quicker than propane or gasoline. While natural gas has a better safety record than any other major form of energy, its use requires caution.
Potential hazards may include fire, explosion, or suffocation; however, natural gas alone will not burn or explode. It needs the right amount of air and an ignition source. More than half of the reported natural gas accidents are caused by digging before utility lines are marked. Call 811 two business days before digging.
Natural gas in its native state is colorless and odorless. Mercaptan is the additive that is added to natural gas to make it easier to detect in case of a leak. The most important thing to know about mercaptan is that it stinks. Some people compare it to the smell of rotten eggs. In a concentrated form, its smell is almost unbearable.
Without it, leaks would be impossible to detect.
It takes only a few parts per million of mercaptan to give natural gas a smell, and that is precisely why we add it to natural gas.
If we did not add mercaptan, it would be difficult for you to know that unlit natural gas was coming from your stove after you left the valve turned on. And leaks from furnaces and hot water heaters would be nearly impossible to detect without expensive equipment.
So mercaptan’s smell is a very valuable safety feature.
Find out what you are responsible for, and what M.U.D. is responsible for, regarding your home gas system and service.
Everyone wants to save money! Learn how natural gas appliances stack up against electric appliances.
The District buys natural gas from a portfolio of suppliers in the U.S. and Canada. As an aggregator for our customer-owners, buying large volumes of gas enables us to negotiate the most economical price, allowing us to keep residential rates lower than the national average. To see current natural gas rates, visit “Rates and Fees” under the “My Bill” tab on our website. The M.U.D. Board of Directors sets the non-gas or fixed base part of the gas rate. The fixed base rate covers costs for operation, maintenance, and administration of gas plants and mains. The gas part of the rate, which fluctuates every month depending on the price at the wellhead, goes to buy natural gas.
Natural gas supplies nearly one-fourth (22 percent) of all energy used in the U.S. In 2021, the U.S. consumed 30 trillion cubic feet of natural gas. Natural gas is clean, reliable, and American, which makes it increasingly popular.
Electric Power Generation — More than half of the electricity generated in the U.S. is made from coal. Natural gas currently generates approximately 31% of the total U.S. electricity.
Natural gas is the dominant fuel of choice for new electric power generation plants because it is cleaner-burning. Also, natural gas combined-cycle plants can be built more quickly and less expensively than coal or nuclear facilities, which produces far more emissions than natural gas. So, using natural gas to replace electricity in heating systems and appliances reduces our carbon footprint and is better for the environment.
About 90% of the gas produced is delivered to the customer as usable energy. In contrast, only about 27% of the energy converted to electricity reaches the customer. On average, electricity costs four times more to use in your home than natural gas.
Natural gas is a domestic energy source. In 2006, nearly all of the natural gas consumed in the U.S. (81%) was produced in the U.S. Most of the rest (16%) came from Canada with 3% imported as liquefied natural gas (LNG)
According to the U.S. Energy Information Administration, with huge amounts of natural gas potentially available in shale formations, the U.S. could have to meet its current demand for more than 100 years. By one estimate, U.S. gas reserves now are equal in energy value to Saudi Arabia’s oil reserves. The ample gas supplies also have pushed prices down. U.S. consumers pay half the going wholesale rate in many other developed countries.
The natural gas supply picture changed with the potential of shale gas, which is being tapped with horizontal drilling methods and the improved use of water and chemicals to break up and recover gas in huge underground formations.
The U.S. natural gas pipeline network is a highly integrated transmission and distribution grid that can transport natural gas to and from nearly any location in the lower 48 states.
The grid includes:
Many gas companies purchase natural gas during the summer and store it underground, to help ensure that home-heating customers can stay warm on even the coldest day. With natural gas, 90 percent of the total energy is delivered directly to you, unlike electricity where only 27 percent is delivered.
We take natural gas safety very seriously. Experienced personnel routinely inspect and maintain natural gas mains, and crews are available to respond to emergencies 24 hours a day.
Efforts like this pay off in making natural gas a fuel you can count on. We are proud that the natural gas industry has earned the best record for transporting energy safely and reliably.
Support Utility Assistance at Annual Fundraiser. The 17th annual Heat the Streets Run & Walk for Warmth is Saturday, March 2. The event raises funds to support utility assistance programs for M.U.D. and Omaha Public Power District customers. Various participation options are available, including virtual. Donations and sponsorship opportunities are also available. Learn more and…
Board of Directors Approve 2024 Budget. M.U.D.’s 2024 budget, which was approved at the December Board of Directors meeting, continues to fund investments in critical infrastructure and people to ensure the public utility is positioned to meet ever-growing demands. Also approved were changes to the natural gas and water rates, with a total annual average…
Total annual average residential gas and water bill projected to decrease 7% For additional information: Stephanie Mueller, 402.504.7776 or Jessica Heidebrecht, 402.504.7204. December 6, 2023; Omaha, Neb.— The Metropolitan Utilities District (M.U.D.) Board of Directors today approved a 2024 budget, which continues to fund investments in critical infrastructure and people to ensure the public utility is positioned to…
LNG is stored at more than 100 U.S. facilities. Most of the existing facilities in the U.S. were constructed between 1965 and 1975.
LNG is stored at very low (near atmospheric) pressure in double-walled, insulated tanks. The inner tank contains the LNG, while the outer tank contains the insulation and prevents any natural gas vapor from escaping.
All new LNG facilities are required to have a dike or impounding wall capable of containing 110-percent of the maximum LNG storage capacity. In the unlikely event of a spill, this feature will prevent LNG from flowing off site. Storage facilities use advanced monitoring systems to immediately detect any liquid or natural gas leaks or fires at the plant.
The cost is $121 (2023). For the most current price, check the Billing Price Book on the Rates and Fees page.
Many people feel energy efficiency begins and ends in their homes. In reality, energy efficiency begins prior to reaching your home. The Full Fuel Cycle represents the amount of energy expended to bring a fossil fuel, such as coal from the earth to your home. Using natural gas in your home is three times more efficient than using electricity.
Natural gas is an economical, safe, colorless and odorless fuel. For easy detection, we add a chemical to give gas a distinctive odor like skunk or rotten eggs. Natural gas is not poisonous, however it can displace oxygen in a room. Since it is lighter than air, natural gas dissipates quicker than propane or gasoline. While natural gas has a better safety record than any other major form of energy, its use requires caution.
Potential hazards include fire, explosion or suffocation, however natural gas alone will not burn or explode. It needs the right amount of air and an ignition source. More than half of the reported natural gas accidents are caused by people digging before utility lines are marked. Call 811 two business days before digging.
Natural gas is an efficient, safe, colorless and odorless gas. For easy detection, we add a harmless chemical called mercaptan to give gas a distinctive odor. Most people describe the smell as rotten eggs or hydrogen sulfide like odor.
It smells bad for a good reason – in case of a gas leak! If you smell natural gas, leave the house. Do not use a light switch, telephone or cell phone. Once you are safely out of the house call us at 402.554.7777 or 911. Our gas emergency line is open 24 hours a day, seven days a week. We immediately dispatch a service technician to your house to investigate the smell. When we arrive an adult must be present to meet us.
Besides utility companies need for mercaptan, there are other trades that use it. Industries use it for jet fuel, pharmaceuticals and livestock feed additives. It is used in many chemical plants. Mercaptan is less corrosive and less toxic than similar sulfur compounds found naturally in rotten eggs, onions, garlic, skunks, and, of course, bad breath. In other words, forms of mercaptan can be found in things that smell.
A service line runs from the main in the street to the meter. We are responsible for the maintenance, repair and location of the main, service line, regulator and meter.
The property owner owns and maintains the fuel lines on the “house side” or downstream of the meter, including buried fuel lines. The fuel line on the “house side” begins after the meter.
If the underground fuel line is not maintained, it may be subject to potential hazards of corrosion (rust) and leaks.
Call a qualified plumber or heating contractor to provide location, inspection and repair services for buried lines. The service line will be located at no charge when you contact Nebraska 811 by calling 811 or 800.331.5666. You can also submit via the website. When excavating near a buried fuel line, locate the line in advance and excavate by hand. Nebraska 811 does not locate buried fuel lines after the meter.
Natural gas in its native state is colorless and odorless. Mercaptan is the additive that is added to natural gas to make it easier to detect in case of a leak. The most important thing to know about mercaptan is that it stinks. Some people compare it to the smell of rotten eggs.
In a concentrated form, its smell is almost unbearable. And it takes only a few parts per million of mercaptan to give natural gas a smell. That is precisely why we add it to natural gas. If we did not add mercaptan, it would be difficult for you to know that unlit natural gas was coming from your stove after you left the valve turned on. And leaks from furnaces and hot water heaters would be nearly impossible to detect without expensive equipment. So mercaptan’s smell is a very valuable safety feature.
Mercaptans contain sulfur. That’s what makes them smell. The kind we use blends well with natural gas and, in a gaseous state, has much the same properties as natural gas, so it will also rise and dissipate with natural gas.
There are other uses for mercaptans in industry, including jet fuel, pharmaceuticals and livestock feed additives. They are used in many chemical plants. Mercaptans are less corrosive and less toxic than similar sulfur compounds found naturally in rotten eggs, onions, garlic, skunks, and, of course, bad breath. In other word, forms of mercaptan can be found in things that smell.