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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende MásNeed utility assistance?
If you need help paying your utility bills, the first step is to contact the Nebraska Energy Assistance Program (LIHEAP).
Go online to ACCESSNebraska at dhhs-access-neb-menu.ne.gov/start or call 402.595.1258 (Omaha area) or 1.800.383.4278 (Outside Omaha).
If you have been financially impacted by the pandemic, see the “Other Resources” section below for state and local relief programs available to homeowners and renters.
If you are not currently eligible to receive assistance through ACCESSNebraska, we encourage you to click the link below to visit one of our partnering agencies and be connected to utility assistance programs.
Or you may call Customer Service at 402.554.6666 to speak with a representative.
To be eligible for assistance, applicants must have verification of a past-due balance or disconnection notice and:
- Be experiencing an acute financial crisis due to a verifiable emergency (illness, death, layoff, etc.) and have exhausted alternative resources, and
- Have an income at or below 200% of the federal poverty level, and/or
- The household contains one or more individuals who are 60+ and the only source of income is social security.
- Applicants are automatically income-eligible if they currently receive government assistance (ie. SNAP, LIHEAP, ADC, Medicaid, AABD).
- If you do not meet any of the eligibility requirements in this section and are experiencing an acute financial crisis, reach out to a partnering agency to determine eligibility.
Other Resources
Omaha Public Power District (OPPD) Utility Assistance:
A separate application must be filled out for OPPD utility assistance.
NEW – Nebraska Homeowner Assistance Fund (NHAF):
Need help to stay in your home? Assistance is available for eligible Nebraska homeowners. Learn more and apply for assistance with past due payments for your mortgage, utilities/internet, property taxes, insurance and/ or homeowners’ association dues. For more information visit the NHAF website or review a flyer below.
- Flyer in English
- Flyer in Spanish/Espanol
Emergency Rental Assistance Program:
- For residents in Douglas County, but outside Omaha city limits, visit COPE. Or, call 1-402-616-2330.
Can you help?
M.U.D.’s Home Fund — Connecting those in need with those who can help.
There is a growing need for assistance in our community and the continued success of the fund depends on donations from generous employees, fundraising events and kind-hearted people like you. The fund, established in 1983, assists seniors, people with disabilities and limited-income customers suffering severe financial hardships. To date, it has raised more than $5 million and served more than 37,000 households.
Make a Donation
Are you interested in helping someone stay in their home? We’ve made it easy for you to give, and 100 percent of your donation goes directly to helping customers in need.
To make an online, one-time donation, click the link below:
Or, mail your donation to:
Metropolitan Utilities District
Attn: Home Fund
7350 World Communications Dr.
Omaha, NE 68122-4041
You can also write an amount on the front of your monthly bill to begin a monthly pledge. If you would like to round up your bill every month, write “Round Up” in the “Other” line.
