Utility Assistance

If you need help paying your utility bills, the first step is to contact the Nebraska Energy Assistance Program.

An overview on the Low Income Home Energy Assistance Program (LIHEAP) is available here.

To apply, visit ACCESSNebraska or call 402.595.1258 (Omaha area) or 1.800.383.4278 (Outside Omaha).

If you are not currently eligible to receive assistance through ACCESSNebraska, we encourage you to visit this link to our Partnering Agencies and be connected to other utility assistance programs.


For more options, please call M.U.D. Customer Service at 402.554.6666 to speak with a representative.

To be eligible for assistance, applicants must have verification of a past-due balance or disconnection notice and:

  • Be experiencing an acute financial crisis due to a verifiable emergency (illness, death, layoff, etc.) and have exhausted alternative resources, and
  • Have an income at or below 200% of the federal poverty level, and/or
  • The household contains one or more individuals who are 60+ and the only source of income is social security.
  • Applicants are automatically income-eligible if they currently receive government assistance (ie. SNAP, LIHEAP, ADC, Medicaid, AABD).
  • If you do not meet any of the eligibility requirements in this section and are experiencing an acute financial crisis, reach out to a partnering agency to determine eligibility.


Other programs

Emergency Rent/Utility Assistance Program

For residents in Douglas County, but outside Omaha city limits, visit COPE. Or, call 1.402.616.2330.

For residents outside of Douglas County, visit the Nebraska ERAP page. This program is for rent assistance only. For help completing the application, please call 1.844.429.6575 or contact a Community Collaborative near you. For more information, see the brochure below.

M.U.D.’s Home Fund – Connecting those in need with those who can help.

There is a growing need for utility assistance in our community. The fund, established in 1983, assists seniors, people with disabilities and limited-income customers suffering severe financial hardships. The continued success of the fund depends on donations from generous employees, fundraising events and kind-hearted people like you. To date, it has raised more than $5 million and served more than 37,000 households.

Home Fund logo

Make a donation today!

We’ve made it easy for you to give, and 100 percent of your donation goes directly to helping customers in need.

To make an online, one-time donation, click the link below:

Donate Now

Or, mail your donation to:
Metropolitan Utilities District
Attn: Home Fund
7350 World Communications Dr.
Omaha, NE 68122-4041

You can also write an amount on the front of your monthly bill to begin a monthly pledge. If you would like to round up your bill every month, write “Round Up” in the “Other” line.