M.U.D.’s Lead Service Line Replacement Program

Replacement Program FAQs

• How long will it take M.U.D. to complete this program?

  M.U.D. has a goal to get all lead service lines replaced by the end of 2035.

• When will M.U.D. replace my lead service line?

  M.U.D. will be taking a systematic approach to the lead service line replacement program. We are going to focus on disadvantaged communities, homes with high lead levels, areas with high concentrations of children and in coordination with other construction activity. We cannot guarantee a date when we will be able to replace your lead service line, but please make sure you are watching your mail and email for communication from us when it’s your neighborhood’s turn. To ensure we have the most up-to-date contact information for you, please visit here.

• What is the process to replace my lead service line?

  • You will receive a project communication letter in the mail approximately a month before work is scheduled to begin.
  • On-site visit by M.U.D. or the M.U.D. Contractor.
  • Access to the property and inside the home will be needed to complete the work.
  • Water service line replacement.
    • The contractor and crew will dig up areas in the street, the curb, and/or your yard to access the pipes underground.
    • The existing LSL is being replaced with a new copper line. The new line is connected to the M.U.D. water main at one end and your house plumbing at the other.
    • The contractor tests the new line and runs water through to flush out possible debris and lead particles that may have broken loose during the replacement process.
    • Once the work begins on your street, the project duration will be about one to two weeks.
    • Streets, sidewalks, lawns, and landscaping may be affected; however, all will be restored at the end of the project and as weather permits.
    • There may be possible lane restrictions in the street, but residents will be able to get in and out of their properties. Parking on the street is not recommended and may be restricted during the project due to the work being performed.
  • Homeowner flushes internal plumbing after replacement. Please watch this video for instructions on this process.
  • Customer may request a water test 3-6 months after replacement.
  • Continued use of water pitcher, supplied by M.U.D., for 6 months after replacement.

• Who is covering the cost of the lead service line replacements?

  M.U.D. will replace customer-owned lead service lines free of charge. (The average cost of replacement is $8,000.)

  The initial program cost will be covered by M.U.D. through a loan from the Drinking Water State Revolving Fund and grants. We’ll also be looking into ongoing funding through additional loans, grants and water rates, if necessary.

• Can I request a water pitcher certified to remove lead prior to replacement?

  Not at this time. However, you will have this option in the future. Please continue to check our website for more details.

• Can I schedule my replacement?

  No. M.U.D. will be developing the schedule and will reach out to you when we are coming to your neighborhood.

• Can I hire a contractor/plumber to do the work and submit it for reimbursement?

  No. M.U.D. is working with multiple contractors/plumbers in the Omaha area to do this work. We must control the cost and rules for replacements, so we cannot allow the hiring of contractors outside of our program.

• Will my yard and landscaping be impacted during this process?

  The contractor and crew will dig up areas in the street, the curb, and/or your yard to access the pipes underground.

  Once the work begins on your street, the project duration will be about one to two weeks.

  Streets, sidewalks, lawns, and landscaping may be affected; however, all will be restored at the end of the project and as weather permits.

• Where can I find a map of areas M.U.D. is currently working on this program?

  M.U.D. is working on a project map. Please check back in the future.

• Will M.U.D. need access to my home when my lead service line is replaced?

  Yes. M.U.D. and/or one of our contractors will need access to wherever your water line comes into your home, which is most often in the basement. An adult, 19 or older, will need to be home when this work takes place. The contractor or M.U.D. will communicate a date and time, in advance, with you.

• Will I have to go without water?

  Yes, for a short time. It will be restored, most often, within 2 hours.

• Will my water be safe to drink and/or cook with after replacement?

  The EPA recommends you use a filtered water pitcher for up to 6 months after replacement since particles of lead can break off during this process and settle in your interior plumbing.

  M.U.D. will provide you a Brita water pitcher certified to filter out lead free of charge. Please refer to the brochure included with your pitcher for more information.

• What steps do I need to take after replacement?

  Customers who have their service lines replaced must follow the flushing instructions outlined above on this page. You will only need to do this process once.

  In addition, the EPA recommends for 6 months post replacement you use a water pitcher certified to filter out lead for drinking and cooking. M.U.D. will provide one at no cost to you. Please refer to the brochure included with your pitcher for more information.

  M.U.D. will offer to test your water for lead 3-6 months after replacement. Please watch your mail for a postcard reminder.

• Will M.U.D. test my water for lead?

  Yes. M.U.D. will test your water for lead if you have a “lead”, “galvanized” or “lead status unknown” service line per our interactive map. The tenant or homeowner can request a test by calling 402.504.7029 or emailing [email protected]. Tests can be requested both before and after replacement.

  If you have a “non-lead” or “non-lead material unknown” service line, M.U.D. will test your water for a fee . For the current price, please refer to the M.U.D. Billing Price Book on the Rates & Fees page. Please call 402.504.7029 or email [email protected] to request a test kit.

  Or, you can order a test from the Department of Health and Human Services for a small fee. To order a test, call 402.471.3935. For more information, visit the website.

• Will M.U.D. guarantee the work completed on my water line?

  The work will be guaranteed by the contractor on the water line installation for 1 year and for 3 years for any ground settling issues and concrete work.

• What if my water line breaks before M.U.D. has scheduled my replacement?

  Call 402.504.7029 or send an email to [email protected] to discuss next steps.

• If M.U.D. is replacing the water main in front of my house, will M.U.D. replace the lead service line at that time?

  Yes. You will not have to wait for the lead service line replacement program. If M.U.D. is replacing the water main, M.U.D. will replace all lead service lines attached to the main.

• If I don’t have a lead service line, do I still need to worry about lead in my drinking water?

  If the full service line is copper, it is still possible for lead-containing household fixtures and plumbing to elevate lead levels in your water. Learn more about tips to reduce your exposure to lead in drinking water here. The water provided by M.U.D. to homes and businesses is lead-free, but lead can get into the water as it moves through lead-containing household fixtures and plumbing that are owned by the customer.

• What are my next steps if I have a “lead status unknown” water service line?

  Click here for next steps.