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About Us
Metropolitan Utilities District (M.U.D.), headquartered in Omaha, Nebraska, is a public utility and proud to be customer-owned.
WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende Más-
Mission
To provide safe, reliable, and cost-effective natural gas and water services to our community.
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Vision
To maintain our commitment to serve our community, while striving to become one of the nation’s top utilities.
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Core Values
Safety, Reliability, Fiscal Responsibility and Organizational Excellence.
The District is governed by a board of seven directors, elected by our customer-owners. The board generally meets the first Wednesday of the month in the headquarters at 7350 World Communications Drive. We have more than 800 employees who live and work in the communities we serve.
Overall, the District serves more than 600,000 people in the metro area.
As the fifth largest public gas utility in the United States, we provide a product and service at rates that are lower than area investor-owned utilities and among the lowest in the nation. We serve natural gas to more than 237,000 customers in Omaha, Bennington, Fort Calhoun, Springfield, Yutan and Bellevue.
We also provide drinking water to more than 222,000 customers in Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun). Our water meets or exceeds all state and federal standards for drinking water.
The District owns and operates three water treatment facilities and an extensive water distribution system capable of supplying more than 300 million gallons of potable water per day. We also maintain more than 27,000 hydrants for fire protection.
In addition, the District partnered with the City of Omaha and other area municipalities to provide more cost-efficient billing of sewer fees to customers. As the billing agent, M.U.D. collects sewer use and trash fees and remits those back to the respective city.
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Natural Gas Fact Sheet
We remain committed to delivering natural gas cleanly and more efficiently, and to utilizing our infrastructure to distribute the energy sources of the future.
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Water Fact Sheet
We operate and maintain more than 3,000 miles of distribution mains to deliver an average of 90 million gallons of water per day to the community.
Our History
M.U.D. Created in the early 1900s
The Nebraska Legislature created the Metropolitan Utilities District in the early 1900s as a political subdivision of the State to provide water and natural gas to the metropolitan Omaha area.
First water treatment plant is built in 1889
Omaha received water and gas service from private water and gas companies until the citizens of Omaha became dissatisfied with high costs, constant ownership changes and poor service, and voted to take control and ownership of their utilities.
1913
The Legislature created the Metropolitan Water District in 1913.
M.W.D becomes M.U.D.
Five years later, state senators authorized the City of Omaha, which had acquired the gas system by condemnation, to assign the responsibility for operation of the gas system to the Metropolitan Water District on March 3, 1921.
M.U.D. Service Areas
Natural Gas
Water
Natural Gas and Water
By The Numbers
| Population served | 600,000 |
| Natural gas customers served | 237,834 |
| Water customers served | 222,715 |
| Water hydrants maintained | 27,603 |
| Miles of water main | 3,110 |
| Miles of gas mains | 2,931 |
| Employees | 823 |
Common FAQs
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Who owns M.U.D.?
We are a public utility and are proud to be customer-owned. The District is governed by a board of seven directors, elected by our customer-owners.
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Do you service appliances or sell parts?
Our service technicians will inspect and repair gas appliances (gas water heaters, ranges, dryers, furnaces, outdoor gas lights and space heating equipment) on a Time and Material (T&M) basis. Select services, such as cleaning pilots and adjusting burners on gas appliances are also on a T&M basis.
We do not sell parts for appliances.
Note: Warranty on labor is limited to 30 days from the date of the original call. Warranty on parts is limited to that provided by the manufacturer.
For details on gas appliance services and price quotes, call 402.554.6666.
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When does the M.U.D. Board of Directors meet?
The board generally meets the first Wednesday of the month in the headquarters at 7350 World Communications Drive. Committee and regular board meetings are open to the public. Check the website for meeting information and agendas.
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Who is responsible for paying for M.U.D. services?
The customer of record is responsible for all usage at the premises. Any consumption found between parties will be billed to the owner of record of the property. Use will be billed monthly at rates established by the Board of Directors.
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Who is responsible for protecting M.U.D. property on the premises?
Our service agreement with you states that you shall safeguard and provide adequate protection for District property located on your premises.