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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende Más24/7 Payment Options
24/7 Online
Log in to “My Account”
- You may pay with electronic check (eCheck) or credit/debit card (Visa, Mastercard, Discover).
- For added convenience, you can save your banking information in the “Wallet” feature to set up recurring payments.
- After receiving their account number, new customers may enroll in recurring eCheck or credit/debit to waive deposit. For step-by-step instructions on how to sign up for recurring payments, visit this page.
Payment Methods
Credit/Debit Card
(Visa, MasterCard, Discover)
eCheck
Phone
Call and follow directions using our automated phone menu at 402.554.6666
Payment Methods
Credit/Debit Card
(Visa, MasterCard, Discover)
eCheck
In-Person
Pay 24/7 via the touch-screen kiosk in the entrance at the M.U.D. Operations Center, 3100 S. 61st Ave., Gate 1.
- To access your account, you will need your M.U.D. account number or service address; and the last four digits of your social security number.
- For eChecks you will need your bank account number and routing number.
- You will have the option to print a receipt, have it emailed to you, or both.
- Or, drop your check, money order, or cash payments in the deposit box.
Payment Methods
Credit/Debit Card
(Visa, MasterCard, Discover)
eCheck
Additional Payment Options
Self-Service Kiosks and Payment Windows
Visit the OPPD/M.U.D. office, 444 S. 16th St.
- The touch-screen kiosks will accept eChecks, credit/debit card (Visa, Mastercard, Discover), or cash, weekdays (excluding holidays), 8:00 a.m. to 5:00 p.m. Note: The kiosk will not provide change.
- To access your account, you will need your M.U.D.; account number or service address; and the last four digits of your social security number. You will have the option to print a receipt, have it emailed to you, or both.
- For eChecks you will need your bank account number and routing number.
- You will have the option to print a receipt, have it emailed to you, or both.
- Or, drop your check, money order or cash payment in the deposit box, 24/7.
By Mail
Mail payment and remittance stub in the envelope provided in your bill
- Please allow 2-3 business days for the payment to arrive at the M.U.D office if you pay your bill by mail, at OPPD, Hy-Vee, a bank or other businesses.
Go Paperless
Customers have the option to enroll in paperless billing through MyAccount. Log into MyAccount and a page will pop up to ask if you want to enroll in paperless billing. You will receive an email confirmation upon enrollment. If you do not have MyAccount access, visit https://myaccount.mudomaha.com/ and click the “New User Registration” link to set up access. For more guidance, click “Help” on the bottom of the page.
Recurring Payments
Customers have the option to set up recurring payments. You can find and download instructions here.
In-Person Payment Locations
Below you will find a list of locations that accept FULL PAYMENTS ONLY. You must have your bill with you to make your payment.
Please note: Paycheck cashing locations are not affiliated with M.U.D. These businesses advertise that they will accept M.U.D. customer payments for a fee that is paid by the customer. If you choose to pay your bill at these locations, it typically takes 3-5 business days for M.U.D to be notified and receive the payment. M.U.D. cannot stop a disconnection notice until we receive the payment.
Locations which accept your payment, do not require you to be their customer and do not charge a fee:
- Hy-Vee Stores (call ahead, policy varies by store)
- OPPD Payment Center (Effective July 1, 2015, only cash and paper check payments accepted)
- Downtown Omaha — OPPD Energy Plaza,
444 S. 16th St. Mall
(Mon.-Fri., 8 a.m. – 6 p.m.; Sat., 9 a.m.-12 p.m.) - Springfield State Bank,
600 Main St., Springfield, NE 68059; 402.253.2222
Locations which accept your payment, require you to be their customer and do not charge a fee:
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Bank of Bennington,
12212 N. 156th St., Bennington, NE 68007; 402.238.2245 - Core Bank; 402.333.9100
- 12100 W. Center Rd.
- 156 & W. Dodge Rd.
- 132 & W. Maple St.
- 168 & Q St.
- Pinnacle Bank
- 1200 Golden Gate Dr., Papillion
- 102 E. Cary St., Papillion
- 700 Tara Plz., Papillion
- 8401 W. Dodge Rd.; 402.391.3500
- 10805 Q St.
- 2710 S. 114 St.
Locations which accept your payment, do not require you to be their customer and charge a fee:
- Chubbs Finer Foods, 2905 N. 16 St.; 402.346.5011 ($1)
- First National Bank ($2 if you don’t have an FNB account)
- 132 & Maple St.
- 16 & Dodge St.
- 24 & Oak St.
- 48 & Ames St.
- 50 & G St.
- 76 & Cass St.
- 2411 & 84 St.
- 7855 S. 84 St.
- 3205 N. 90 St.
- 90 & Fort St.
- 114 & W. Dodge Rd.
- 127 & Q St.
- 132 & Center St.
Budget Payment Plan
Though seasonal temperatures vary, your gas and water bill remains the same every month with the Budget Payment Plan! Your household’s annual gas and water use is spread evenly over 12 months. Your budget payment is based on your annual use divided across a 12-month period. This figure is adjusted for average temperatures to project normal gas and/or water use and any projected rate change. At the end of the budget year, a credit or debit balance automatically is factored into the next 12-month cycle.
How to Enroll
You may begin the Budget Payment Plan any month, provided you have an account balance of zero. You may cancel the plan any time. If you have any questions or would like to sign up, please submit a request via Contact Us or call Customer Service at 402.554.6666.
Budget Plan Balance
The difference between the total budget payments and total actual charges. The Budget Plan balance can reflect either a credit or debit balance. If this amount is a credit, or negative amount, it means that the budget payment amounts have exceeded the charges based on actual usage. If this amount is a debit, or positive balance, it means that the charges based on actual usage have exceeded the budget payment amounts. Additional payments can be applied to your balance at any time. Please indicate any additional amount to be applied to the balance with the check box on your remittance stub or contact Customer Service. Budget Plan balances are reviewed periodically throughout the year. You will be notified of changes.
Budget Plan Recalculation
We review the last 12 months of history, project out for weather (degree days and precipitation) and also any known or projected rate increases for gas, water and sewer. We are a billing agent for several cities and take into account their sewer rates, including rate increases. At the end of the budget year, a credit or debit balance is factored into the next 12-month cycle.
Budget Plan Changes
We review the last 12 months of history, project out for weather (degree days and precipitation) and also any known or projected rate increases for gas, water and sewer. We are a billing agent for several different cities and take into account their sewer rates for the budget plan.
Billing Prices to Customers
M.U.D. makes detailed information available about pricing for everything from appliance service work, to gas and water repairs.
Budget Payment Plan
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How do I understand my Budget Payment Plan on my bill?
Budget Payment Plan is shown on the top right hand section of your bill.
TOTAL DUE: The Budget Payment Plan amount that was determined when you signed up. This amount is recalculated every year on your budget plan anniversary.
CURRENT BUDGET VARIANCE: Actual charges for the month minus the budget payment amount.
TOTAL BUDGET VARIANCE: Accumulated variance of all actual charges minus the budget payment amount.
– If this amount is a credit, or negative amount, it means that the budget payment amounts have exceeded the charges based on actual usage.
– If this amount is a positive balance, it means that the charges based on actual usage have exceeded the budget payment amounts.
– If your positive balance is more than three times your budget payment amount, please contact us to evaluate if your budget payment amount should be increased. Or consider paying extra towards your budget variance. If you are paying extra to be applied to your budget variance, please indicate this with your payment.
How is your Budget Payment Plan payment amount calculated?
Your monthly budget payment is the total of the last 12 monthly actual bills, adjusted for normal weather and projected rate changes, plus or minus your total budget variance balance divided by 12.
Example:
- Current Budget Plan payment amount = $125
- At the end of the budget billing year customer budget payments = $1,500 ($125 payment each month for 12 months)
- At the end of the budget bill year customer’s actual charges = $1,700
- Total Budget Variance = $200 ($1,700 actual charges minus $1,500 payments)
- New Budget Plan payment amount = $158 ($1,700 last 12 months actual bills + $200 total variance divided by 12 months)
Budget plan changes:
We review the last 12 months of history, project out for weather (degree days and precipitation) and also any known or projected rate increases for gas, water and sewer. We are a billing agent for several different cities and take into account their sewer rates for the budget plan.
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How is my budgeted amount calculated?
Your initial monthly budget payment will be the total of the previous 12 monthly bills at your current residence plus your current account balance divided by 12. On your Budget Payment Plan anniversary date, your payment will be entirely recalculated by adding the total of the previous 12 months’ actual bills at your current residence to your current account balance and dividing by 12.
Budget plan changes:
We review the last 12 months of history, project out for weather (degree days and precipitation) and also any known or projected rate increases for gas, water and sewer. We are a billing agent for several different cities and take into account their sewer rates for the budget plan.
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Why did my budget payment increase?
We review the last 12 months of history, project out for weather (degree days and precipitation) and also any known or projected rate increases for gas, water and sewer. We are a billing agent for several different cities and take into account their sewer rates for the budget plan.
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Why do you estimate bills?
We estimate bills if we are unable to obtain an actual reading.