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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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10.29.26
November 2026 News & Updates
Celebrating 20 Years of Community Support. Registration is open for our 20th annual Heat the Streets Run & Walk for Warmth. Join us March 6, 2027, at Aksarben Village. Funds from the event support utility assistance programs for Metropolitan Utilities District and Omaha Public Power District — with 100% of proceeds directly benefiting our community....
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Bill Inserts
Carbon Monoxide
Cold Weather
M.U.D. Event
Utilities
10.02.26
October 2026 News & Updates
M.U.D. Achieves Lead Replacement Goal. The District reached its lead service line replacement goal for 2026, five months ahead of schedule. As of July 31, M.U.D. and its contractor partners completed 1,039 replacements this year. Crews are continuing to work through the fall and winter months and are on pace to complete more than 1,600...
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Bill Inserts
Carbon Monoxide
M.U.D. Updates
Utilities
10.01.26
Heat the Streets Run & Walk for Warmth Celebrates 20 years of Bringing Warmth to Families in Need
Omaha Public Power District and Metropolitan Utilities District are joining forces for the 20th annual Heat the Streets Run & Walk for Warmth, a community tradition that, for two decades, has brought people together to support local families facing utility hardship. Registration opens Oct. 1 for the annual fundraiser, which raises money to help local...
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M.U.D. Event
Utilities
07.31.26
August 2026 News & Updates
Work With Us. Our dedicated employees work every day to deliver life-essential services to our community. If you want to be part of something bigger, join our team! We employ individuals with administrative, technical or professional experience and education. Our work covers a variety of disciplines from construction, engineering, customer service and engagement, accounting, information...
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Bill Inserts
Utilities
Water
07.07.26
July 2026 News & Updates
New Facility Strengthens Service, Resiliency. The District’s newest facility – Construction Center II (CC2) – officially opened June 11. Located near Highway 133 and State Street, the facility is a major investment in reliability, resiliency and long-term performance of the life-essential natural gas and water services we provide to our customer-owners every day. Read more...
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Bill Inserts
M.U.D. Updates
Natural Gas
06.11.26
M.U.D. Opens Construction Center II, Strengthening Service and Resiliency for Customer‑Owners
Metropolitan Utilities District is proud to announce the opening of Construction Center II (CC2), located at 10402 Potter Street near Highway 133 & State Street. The facility is a major investment in reliability, resiliency and long‑term performance of the life‑essential natural gas and water services we provide to our customer‑owners every day. This project, which broke ground in late 2023, required 1,600 truckloads of concrete, 155 miles of wiring, 5.8 miles of piping and the...
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M.U.D. Event
M.U.D. Updates
Utilities
06.09.26
June 2026 News & Updates
New Water Quality Report Available. Each year, we are required to issue a Water Quality Report, which provides accurate, comprehensive information about our water supply. Requests for a hard copy of the report may be made by emailing customer_service@mudnebr.com or calling 402.554.6666. English and Spanish versions are available. El nuevo Informe de Calidad del Agua...
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Bill Inserts
M.U.D. Updates
Utilities
Water
05.21.26
Governor Proclamation Recognizes Importance of Drinking Water and Nebraska Utilities
While Drinking Water Week has officially passed, the importance of providing and having access to safe, reliable drinking water remains top of mind across Nebraska. Earlier this week at the State Capitol, Governor Jim Pillen formally recognized Drinking Water Week (May 3-9, 2026) through a statewide proclamation, highlighting the critical role of water in supporting...
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M.U.D. Event
M.U.D. Updates
Water
05.20.26
Staying Connected When it Matters Most: New Outage and Emergency Notification System is Just Days Away
Starting June 1, M.U.D.’s new outage and emergency notification system will go live, informing you about urgent situations in your neighborhood. One of the best parts is that you don’t need to do anything to enroll. Residential customer-owners have been automatically signed up using the contact information already on file, so you’ll begin receiving timely alerts about events that impact your safety and daily life. Why we built this When a gas leak, water main...
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Bill Inserts
M.U.D. Updates
Natural Gas
Water