Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn MoreLas fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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Omaha Public Power District and Metropolitan Utilities District encourage you to give the gift of warmth and safety this holiday season by registering for the Heat the Streets Run & Walk for Warmth. Funds raised provide critical utility bill assistance for customers experiencing hardship. The 19th annual Heat the Streets will take place March 7,...
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M.U.D. Event
Utilities
Heat the Streets for a Cause. Save the date for the 19th annual Heat the Streets Run & Walk for Warmth on Saturday, March 7, 2026, at Aksarben Village. One-hundred percent of proceeds from the event support utility assistance programs for Metropolitan Utilities District and Omaha Public Power District customers. Registration opens Friday, November 28...
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M.U.D. Event
M.U.D. Updates
Utilities
Water
Since 1968, the Platte South Water Production Facility has been providing safe, reliable water to Metropolitan Utilities District’s customers. As time goes on, equipment becomes outdated and critical replacement parts are hard to find. The District has developed a strategic plan to tackle these challenges to keep the plant’s quality above federal and state standards....
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Bill Inserts
M.U.D. Updates
Water
Metropolitan Utilities District was recently recognized with a 2025 Green Fleet Award by the NAFA Fleet Management Association. M.U.D.’s transportation fleet was ranked 38th in the nation for sustainability efforts. The Omaha-based public utility’s fleet includes 110 compressed natural gas (CNG) assets, including vans, compact cars and light- and medium- and heavy-duty trucks. Fleet vehicles...
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M.U.D. Updates
M.U.D. Recognized for Ethical Business Practices. The District was selected as a winner of the 2025 Better Business Bureau Torch Award for Ethics. The award affirms our commitment to integrity and ethical business practices. The District was one of 12 award recipients in Omaha and Southwest Iowa. Read more here. Preparing Your Home for Fall...
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Bill Inserts
Carbon Monoxide
Cold Weather
M.U.D. Updates
Referred to as “the silent killer,” carbon monoxide (CO) is a gas that can be produced by incomplete combustion when carbon-based materials are burned such as wood, propane and natural gas. It can’t be seen, heard or smelled. Your first line of defense is to make sure your heating system is inspected every year by...
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Bill Inserts
Carbon Monoxide
As colder weather begins to arrive, we encourage customers to conserve energy to prepare for higher heating bills. One way to avoid bill fluctuations, customers may join the Budget Payment Plan, which allows you to pay the same bill amount every month. You may join the plan any time of the year. The District also...
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Bill Inserts
Cold Weather
View the brochure below to learn how to recognize a gas leak and what to do if you smell natural gas. A safety precaution checklist is included, and additional safety tips may be found at mudomaha.com/safety.
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Bill Inserts
Carbon Monoxide
Natural Gas
Utilities
Detect. Correct. Protect. Our multi-year Lead Service Line Replacement Program is underway, and we’ve created a variety of resources to help you stay informed. Through our Detect. Correct. Protect. program, we are working to identify and replace lead and galvanized steel water service lines that run from our mains to customer homes. Visit mudomaha.com/lead for...
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M.U.D. Updates
Natural Gas
Utilities
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