Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Employee Speakers Bureau

Thirstin and Sniffy mascots

Did you know Metropolitan Utilities District provides presentations, water plant tours and mascot appearances free of charge through its Employee Speakers Bureau?

We have an enthusiastic and dedicated group of employees who go into the community to educate children and adults about natural gas and water issues. Last year our employees gave 138 presentations to nearly 225,000 people in the metro Omaha area. We provide programs for classrooms, civic organizations and special events.

From May 1 through September 15 (weekdays) we offer tours at our Florence Water Treatment Plant to school children. After watching a water treatment demonstration and video, attendees ride a tram around the outside of the plant, weather-permitting. It’s been a popular field trip for many generations of Omaha-area students.

This summer we have been especially busy.  Keep an eye out and you may see one or both of our entertaining mascots! “Sniffy” is our gas safety dinosaur and “Thirstin” is a tall glass of drinking water. They participate in parades, safety fairs and other events.

Next up:

  • Sniffy will appear at the August 15 Bellevue Arrows to Aerospace parade, the Labor Day Septemberfest parade, and the September 26 Aksarben Heritage Parade.
  • We plan to attend the September 12 World O! Water Festival at Wehrspann Lake to give demonstrations on how we turn raw river water into safe, clean drinking water.
  • We will participate in the Child Saving Institute’s “Touch-a-Truck” event September 19 at 69th and Pacific Sts. The popular event allows children to get close to construction trucks and other heavy-duty equipment.

For more information about our programs, to schedule an event or to check out a video from our library, visit our website.