Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


LÍNEA DIRECTA DE EMERGENCIA:

402.554.7777

24 horas del día / 7 días de la semana (24/7)


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

Learn More
Metropolitain Utilites District
I want to:
EMERGENCY (EMERGENCIA)

District moving to high-visibility uniforms for field staff

uniforms

Starting in summer 2021, some M.U.D. field employees will begin wearing high-visibility uniforms. These workers include those required to enter customer properties such as meter readers or field technicians.

Uniforms will transition from traditional blue shirts to bright yellow apparel that features reflective striping for improved safety. New high-visibility styles include short-sleeved polos and T-shirts, long-sleeved collared and hooded shirts, and jackets. Employees working at construction sites and responding to emergencies already wear high-visibility safety apparel and will continue to do so.

As a reminder, all M.U.D. employees carry photo ID cards. If someone comes to your door claiming to be with the gas or water company:

  • Ask to see their M.U.D. photo ID.
  • If you have questions or want to confirm the purpose of a worker at your door, call Customer Service at 402.554.6666.
  • If the person is unable to produce valid ID or if you feel threatened, do not let the person in and call the police.
  • Remember, M.U.D. does not collect money from customers at their homes or businesses.