Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Heat Aid Fund

Heat Aid logo

Metropolitan Utilities District established the Heat Aid Fund in 1983 and contracts with several agencies to administer the program.

Since its inception, the Fund has served approximately 35,000 customers, including older adults, people with disabilities and families in crisis. The fund distributes $200,000 on average each year to help customers pay their utility bills.

There are several ways to donate to the Fund:  

  1. Write an amount on the front of your bill statement as a one-time gift or specify an amount to begin a monthly pledge. Heat-Aid contributions may be changed or canceled at any time by calling M.U.D., 402.554.6666.
  2. Download and complete form and send to: 
    Heat Aid Fund
    Metropolitan Utilities District
    1723 Harney Street
    Omaha, NE 68102-1960
  3. Mark your calendar for Saturday, March 3, 2018, to participate in the Heat the Streets Run and Walk for Warmth at Werner Park.

All donations are tax-deductible to the extent allowed by law. Consult your tax adviser if you have questions. 

If you need help to pay heating bills, the first step is to contact the Nebraska Energy Assistance Program at 800.383.4278 or apply on-line at www.dhhs.ne.gov. To find out more about eligibility requirements, call the United Way of the Midland's call center at 2-1-1.


2016 Heat the Streets Run & Walk for Warmth

Heat the Streets Omaha!

In 2016, more than 1,500 households will need energy assistance in the metro Omaha area to keep their homes warm in the winter and cool in the summer. To help those in need, local utility companies, non-profit agencies and corporate partners are teaming up for the 9th Annual Heat the Streets Run and Walk for Warmth! Scheduled for Saturday, March 5, this event raises money and awareness for those who have fallen on hard times and need help getting back on their feet.

Join us at Midtown Crossing for this family-friendly event! There is a professionally-timed 5K run, starting in Midtown Crossing and winding through the historic Midtown and Field Club neighborhoods, and also an untimed, one-mile walk around Turner Park. The run starts at 9:00 a.m., with the walk to immediately follow. An awards ceremony will follow the race – and you don’t have to be fast to win! There will be free raffle drawings for a variety of prizes.

For more information or to register, visit www.heatthestreetsomaha.org. The 5K run is $43 and the one-mile walk is $27. Prices increase to $50 and $35, respectively, on March 1.

Don’t plan to walk or run but still want to contribute? Visit www.heatthestreetsomaha.org and click on “I want to make a donation.” Donations are tax deductible.

Be sure to like Heat the Streets on Facebook for event updates and special promotions! www.facebook.com/heatthestreetsomaha