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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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Detailed information on infrastructure/construction projects is available on the Projects in Your Neighborhood page.
07.07.26
July 2026 News & Updates
New Facility Strengthens Service, Resiliency. The District’s newest facility – Construction Center II (CC2) – officially opened June 11. Located near Highway 133 and State Street, the facility is a major investment in reliability, resiliency and long-term performance of the life-essential natural gas and water services we provide to our customer-owners every day. Read more...
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Bill Inserts
M.U.D. Updates
Natural Gas
05.20.26
Staying Connected When it Matters Most: New Outage and Emergency Notification System is Just Days Away
Starting June 1, M.U.D.’s new outage and emergency notification system will go live, informing you about urgent situations in your neighborhood. One of the best parts is that you don’t need to do anything to enroll. Residential customer-owners have been automatically signed up using the contact information already on file, so you’ll begin receiving timely alerts about events that impact your safety and daily life. Why we built this When a gas leak, water main...
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Bill Inserts
M.U.D. Updates
Natural Gas
Water
04.07.26
April 2026 News & Updates
Outage Management System Coming Soon! We are excited to announce the District’s new outage and emergency notification system is coming soon. This system will ensure residential customers receive timely, relevant information when you need it most. Customers will be automatically enrolled using the contact information we have on file, so there is nothing you need...
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Bill Inserts
M.U.D. Updates
Natural Gas
Outdoor Living
Utilities
Water
03.31.26
Infrastructure Replacement Program 2025 Progress Report
Significant progress was made in 2025 toward replacing and upgrading critical gas and water infrastructure. Through our infrastructure replacement program, District crews replaced 2.1 miles of cast iron gas mains, and District and contracted crews replaced 15.5 miles of high-risk water mains. Additional miles were proactively inspected and assessed for future replacement needs. Since the...
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Bill Inserts
M.U.D. Updates
Natural Gas
Utilities
Water
03.02.26
Mains and Services: What’s Yours? What’s Ours?
WATER MAINS AND SERVICE LINES Main: The large pipe laid in or along a street. The main is four inches or more in diameter with a fire hydrant attached to it. M.U.D. is responsible for water mains. Corporation: A valve connecting the main to the water service line. M.U.D. is responsible for the corporation. Service...
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Bill Inserts
Natural Gas
Utilities
Water
02.07.26
February 2026 News & Updates
Support Utility Assistance at Annual Fundraiser. The 19th annual Heat the Streets Run & Walk for Warmth is Saturday, March 7. The event raises funds to support utility assistance programs for M.U.D. and OPPD customers. Various participation options are available, including virtual. Donations and sponsorship opportunities are also available. Learn more and register at heatthestreetsomaha.org....
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Bill Inserts
Cold Weather
M.U.D. Event
M.U.D. Updates
Natural Gas
Utilities
Water
02.03.26
Metropolitan Utilities District Manages January Cold Snap While Protecting Customers from Higher Natural Gas Costs
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Cold Weather
M.U.D. Updates
Natural Gas
Utilities
12.03.25
M.U.D. Advances Water and Gas Infrastructure Upgrades in 2026 Budget Plan
The Metropolitan Utilities District (M.U.D.) Board of Directors today approved the 2026 budget, which continues funding for critical infrastructure investments that provide safe, reliable and cost-effective natural gas and water services to the region’s growing communities. The Board also approved natural gas and water rate increases to support operations and essential system improvements. For 2026,...
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M.U.D. Updates
Natural Gas
Utilities
Water
09.03.25
Important Natural Gas Safety Information
View the brochure below to learn how to recognize a gas leak and what to do if you smell natural gas. A safety precaution checklist is included, and additional safety tips may be found at mudomaha.com/safety.
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Bill Inserts
Carbon Monoxide
Natural Gas
Utilities