WHAT IS AN EMERGENCY?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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News & Community

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Detailed information on infrastructure/construction projects is available on the Projects in Your Neighborhood page.

10.03.24

October 2024 News & Updates

Round Up and Help Out. Did you know rounding up your monthly utility bill can help others in need? Simply write “round up” on the front of your bill payment stub, or fill out the contact form at mudomaha.com/contact and select “Donate to Utility Assistance” to enroll in the round-up option. M.U.D.’s Home Fund provides...

Bill Inserts

Carbon Monoxide

Cold Weather

M.U.D. Updates

Natural Gas

Utilities

08.19.24

Important Natural Gas Safety Information

View the brochure below to learn how to recognize a gas leak and what to do if you smell natural gas. A safety precaution checklist is included, and additional safety tips may be found at mudomaha.com/safety.

Bill Inserts

Carbon Monoxide

Natural Gas

Utilities

08.09.24

Team of Utility Locators Helps Keep Omaha Safe

This August 11 marks the 30th anniversary of safe digging with Nebraska 811. At Metropolitan Utilities District, we are proud to play a part in safe digging in our community. Our locators are responsible for locating and marking underground water and gas lines for the public’s safety. Here at the District, we have a team...

M.U.D. Updates

Natural Gas

Utilities

Water

08.05.24

August 2024 News & Updates

Getting the Lead Out of Omaha. We launched an initiative to remove all lead water service lines from customer homes during the next 10 years. Learn more about our Detect. Correct. Protect. program at mudomaha.com/lead. Come Work With Us! We employ individuals with administrative, technical or professional experience and education. Our work covers a variety...

Bill Inserts

M.U.D. Updates

Natural Gas

Utilities

Water

08.05.24

Know What’s Below – Dig Safely with 811

Did you know more than half of reported natural gas incidents are caused by people who dig before utility lines are marked? On August 11, the utility industry celebrates National 811 Day, designed to promote safe digging. Every day, M.U.D. employees locate underground gas and water services to ensure any disturbance to the ground is...

Bill Inserts

Natural Gas

Utilities

Water

07.05.24

July News & Updates

District Receives Philanthropy Award. The Greater Omaha Chamber presented M.U.D. with its Business Excellence Award in Philanthropy. Since 2022, our employees have volunteered 354 hours and provided more than $738,000 to those in need in the communities we serve. Click here to read more. Conserve Water Using Odd/Even Schedule. To even out early morning spikes...

Bill Inserts

Carbon Monoxide

M.U.D. Event

M.U.D. Updates

Natural Gas

Outdoor Living

Utilities

Water

06.04.24

June News & Updates

New Water Quality Report Available. Each year, we are required to issue a Water Quality Report, which provides accurate, comprehensive information about our water supply. Visit bit.ly/CCRMUD or scan the QR code to see the report. Requests for a hard copy of the report may be made by emailing [email protected] or calling 402.554.6666. English and...

Bill Inserts

M.U.D. Event

M.U.D. Updates

Natural Gas

Water

04.05.24

Infrastructure Replacement Program 2023 Progress Report

In 2023, District and contracted crews worked to replace and update critical infrastructure throughout the gas and water distribution systems. Prioritization of water main replacements is based on a sophisticated risk model and asset management plan that considers a variety of components, including break history and material vintage. District and contracted crews replaced more than...

Bill Inserts

M.U.D. Updates

Natural Gas

Utilities

Water

03.04.24

Mains and Services: What’s Yours? What’s Ours?

WATER MAINS AND SERVICE LINES Main: The large pipe laid in or along a street. The main is four inches or more in diameter with a fire hydrant attached to it. M.U.D. is responsible for water mains. Corporation: A valve connecting the main to the water service line. M.U.D. is responsible for the corporation. Service...

Bill Inserts

Natural Gas

Utilities

Water