Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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Schedule WIR - Infrastructure Replacement

Rider effective January 2, 2021 (Supersedes Schedule WIR effective January 2, 2014)


This rider shall apply to and become a part of each of the District’s retail and wholesale rate schedules. The rate will be applied per meter by customer class and rate schedule. The monthly charge will be assessed in addition to the Service Charge component of their applicable rate schedule.


The purpose of this rider is for the District to recover costs associated with the replacement of water mains. This rate has been weighted by the average use per customer class. On an annual basis, the weighting, past actual cost, and projected future costs will be reviewed.

Rate - Monthly Billing

The charges for the respective water service schedules (per month) are:

Rate Schedule Description ($ per month)
Schedule W-1 Residential Water Service $4.00
Schedule W-2 Commercial Water Service $22.00
Schedule W-2 Industrial Water Service $500.00
Schedule W-3 Large Volume Industrial Water Service $500.00
Schedule W-4 Commercial Cooling & Sprinkling Service $22.00
Schedule WWS Wholesale Water Service $500.00

Minimum Monthly Bill

The minimum monthly bill will be the sum of the Service Charge and WIR Charge for each respective rate schedule.


The monthly bill will be rendered at the above net rate. If not paid within 15 days of date of bill, unpaid water charges are subject to a late payment charge of four (4) percent.