M.U.D. will be conducting monthly maintenance this Sunday, August 2, 2026, from 6 A.M. and 12 P.M. During this time, My Account and other functions may be unavailable. We apologize for any inconvenience.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE December 2025 News & Updates
Round Up and Help Out. You can help your friends, family and neighbors in need by rounding up your bill! It’s simple and a few cents add up. Plus, your contribution is tax deductible and goes directly to those in our community in need of help with their utility bill. Write “Round Up” in the “Other” line of your paper bill, or visit the Contact Us page of our website.
Need help? Visit mudomaha.com/homefund for resources and eligibility requirements.
Registration is Open! Join us Saturday, March 7 for the 19th annual Heat the Streets Run & Walk for Warmth at Aksarben Village. Event proceeds support utility assistance programs for Metropolitan Utilities District and Omaha Public Power District customers. This event is our largest fundraiser for utility assistance, and the need is greater than ever. Visit heatthestreetsomaha.org to register before prices increase February 1.
Are You Signed Up for My Account? With an online account, you have 24-hour access to your billing and account information, which means you can:
- View your bill
- Pay your bill with debit/credit card
- Enroll in recurring payments
- Set up paperless billing
- Update your payment information
- Review account activity and utility use for the past 24 months
Visit myaccount.mudomaha.com and click “New User Registration” to set up your online account.
Customer preferences are coming! You will soon have the ability to set your communication preferences for notifications, including text, email or phone. You will also be able to opt into receiving important safety information, tips to save on your
bill and other District updates.