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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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04.08.25
Infrastructure Replacement Program 2024 Progress Report
Work to replace and update critical natural gas and water distribution infrastructure continued in 2024. District and contracted crews replaced 34 miles of cast iron gas mains and replaced or assessed nearly 21.5 miles of high risk water mains through the infrastructure replacement program last year. Since the infrastructure replacement program’s inception in 2008, we...
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Bill Inserts
M.U.D. Updates
Natural Gas
Utilities
Water
04.04.25
April 2025 News & Updates
An Update on Infrastructure Replacement Progress. District crews and contractors continued replacing critical gas and water infrastructure in 2024. Click here for an update on our progress, and to see an interactive map of where projects are happening in the community. Record-breaking Event Boosts Funding for Assistance Programs. For the second year in a row,...
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M.U.D. Event
M.U.D. Updates
Natural Gas
Utilities
Water
03.07.25
Mains and Services: What’s Yours? What’s Ours?
WATER MAINS AND SERVICE LINES Main: The large pipe laid in or along a street. The main is four inches or more in diameter with a fire hydrant attached to it. M.U.D. is responsible for water mains. Corporation: A valve connecting the main to the water service line. M.U.D. is responsible for the corporation. Service...
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Bill Inserts
Natural Gas
Utilities
Water
02.06.25
February 2025 News & Updates
Winter Water Use Impacts Sewer Fees. Did you know the amount of water you use during the December through March billing period is used to help calculate your sewer fees? The City of Omaha sets sewer use rates and is responsible for the sewer system. M.U.D. is the billing agent that invoices and collects sewer...
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M.U.D. Event
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Utilities
Water
01.07.25
January 2025 News & Updates
Board Approves 2025 Budget and Rate Changes. M.U.D.’s 2025 budget, which was approved at the December Board of Directors meeting, continues to fund investments in critical infrastructure to ensure the public utility is positioned to serve community growth. Also approved were changes to the natural gas and water rates, with the average residential gas and...
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12.27.24
S&P Global Ratings Upgrades Credit Rating of Metropolitan Utilities District
S&P Global Ratings has upgraded its credit rating on the Metropolitan Utilities District’s water revenue bonds to ‘AA+’ with a stable outlook, marking the fourth upgrade in the last decade. M.U.D. was previously rated ‘AA’ by the rating agency. According to the S&P report, the rating reflects the system’s affordable rates and comprehensive long-term planning...
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M.U.D. Updates
Uncategorized
Water
08.09.24
Team of Utility Locators Helps Keep Omaha Safe
This August 11 marks the 30th anniversary of safe digging with Nebraska 811. At Metropolitan Utilities District, we are proud to play a part in safe digging in our community. Our locators are responsible for locating and marking underground water and gas lines for the public’s safety. Here at the District, we have a team...
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M.U.D. Updates
Natural Gas
Utilities
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08.05.24
August 2024 News & Updates
Getting the Lead Out of Omaha. We launched an initiative to remove all lead water service lines from customer homes during the next 10 years. Learn more about our Detect. Correct. Protect. program at mudomaha.com/lead. Come Work With Us! We employ individuals with administrative, technical or professional experience and education. Our work covers a variety...
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Natural Gas
Utilities
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08.05.24
Know What’s Below – Dig Safely with 811
Did you know more than half of reported natural gas incidents are caused by people who dig before utility lines are marked? On August 11, the utility industry celebrates National 811 Day, designed to promote safe digging. Every day, M.U.D. employees locate underground gas and water services to ensure any disturbance to the ground is...
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Natural Gas
Utilities
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