WHAT IS AN EMERGENCY?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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News & Community

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Detailed information on infrastructure/construction projects is available on the Projects in Your Neighborhood page.

11.11.22

Beware of utility bill payment scams

Omaha, Neb.– Metropolitan Utilities District (M.U.D.) customers were recently targeted by what is referred nationwide as the “Green Dot Scam.” If customers believe that they have been the target of a scam, they are encouraged to contact 911. M.U.D. may contact customers about their service, however there are a couple items to remember: You have the...

Scammers

11.11.22

How should I dispose of outdated medication?

To help protect water quality, please do not flush medications down the toilet or pour them down the drain. Take outdated or unused medications to a community “Take Back” day or consult with your pharmacist. For more information, visit the Nebraska MEDS Coalition site.

Water

11.11.22

Save the Date: Heat the Streets Returns to Aksarben Village March 5

For additional information: Jodi Baker, 531-226-3592 After going virtual last year, the Heat the Streets Run & Walk for Warmth is coming back to Aksarben Village on Saturday, March 5. The event, co-hosted by Metropolitan Utilities District and Omaha Public Power District, raises money for utility assistance programs in our area. While utility assistance is a...

M.U.D. Event

11.11.22

Natural Gas Safety

What to do if you smell natural gas What is natural gas and its hazards? Natural gas is an economical, safe, colorless and odorless fuel. For easy detection, we add a chemical to give gas a distinctive odor like skunk, rotten eggs or sulfur. Natural gas is not poisonous, however it can displace oxygen in...

Natural Gas

11.04.22

Best Tasting Water…Again!

Water

11.01.22

November 2022 Bill Insert: Extended Customer Service Hours

Bill Inserts

10.01.22

October 2022 Bill Insert: Carbon Monoxide Awareness

Bill Inserts

09.01.22

September 2022 Bill Insert: Smell Gas? Leave Fast

Bill Inserts

08.18.22

Statement on Drinking Water Quality

Metropolitan Utilities District (the District) is aware of the news of a child’s death possibly connected to an amoeba (N. fowleri) contracted from swimming in the Elkhorn River. The District is monitoring the situation and is in contact with state and Douglas County health officials. There is no risk when drinking water treated by the...

Water