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M.U.D. suspends late payment charges, disconnections during COVID-19

Omaha, Neb.–Metropolitan Utilities District understands customers may be facing financial hardships as a result of COVID-19 and is putting new measures in place to provide relief. The health and safety of employees and customers continues to be the District’s top priority.

  • Starting April 13, M.U.D. suspended late payment charges on customer accounts. This will continue for 30 days following the expiration of the directed health measure for Douglas County. Updates will be posted at
  • M.U.D. will not disconnect gas or water services due to non-payment. This will continue for 30 days following the expiration of the directed health measure for Douglas County. This came into effect March 12. In addition, the District will re-connect services to those customers who may have been disconnected prior to March 12.
  • Customers are still responsible for paying for the gas and water they use, however M.U.D. will continue to work with customers on flexible payment options if necessary.
  • Impacted customers should call Customer Service at 402-554-6666 or toll-free at 800-732-5864. Or, email [email protected].
  • If customers need help paying their utility bills, please contact the Nebraska Energy Assistance Program (LIHEAP). Go online to ACCESSNebraska at or call 402.595.1258 (Omaha area) or 1.800.383.4278 (Outside Omaha).
  • For updates on the District’s response to COVID-19, visit  


About Metropolitan Utilities District: The mission of the Metropolitan Utilities District, headquartered in Omaha, Nebraska, is to provide safe, reliable and cost-effective natural gas and water services to our community. The District is the fifth largest public natural gas utility in the United States, serving more than 232,000 customer-owners in Omaha, Bennington, Fort Calhoun, Springfield, Yutan and Bellevue. The District also provides safe, high quality drinking water to more than 218,000 customer-owners in Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun). M.U.D.’s drinking water meets or exceeds all state and federal standards. For more information, visit


MUD NR 041720_0.pdf (89.5 KB)


Fri, 04/17/2020 – 12:00