WHAT IS AN EMERGENCY?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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News & Community

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Detailed information on infrastructure/construction projects is available on the Projects in Your Neighborhood page.

12.07.22

Metropolitan Utilities District discusses streetcar utility relocations and potential impact on customers

M.U.D. Updates

Utilities

12.07.22

Metropolitan Utilities District sets 2023 budget, raises rates to fund ongoing natural gas and water infrastructure upgrades

M.U.D. Updates

11.25.22

Registration open for 16th Annual Heat the Streets Run & Walk for Warmth, with new options for 2023

As inflation raises prices on many goods and services, the ongoing challenges of our current economy are taking a toll on many of us. More and more Metropolitan Utilities District and Omaha Public Power District customers are seeking help to pay their utility bills. The utilities’ annual Heat the Streets Run & Walk for Warmth,...

M.U.D. Event

M.U.D. Updates

11.11.22

M.U.D.’s role as billing agent for sewer fees

Last week, the City of Omaha announced proposed sewer rate increases over the next four years to comply with the federal mandate to meet the Clean Water Act standards. Omaha is one of 772 communities in the United States required to carry out the unfunded mandate. The rate ordinance will be introduced to the Omaha...

M.U.D. Updates

11.11.22

Paperless Billing

Customers have the option to enroll in paperless billing through MyAccount. Log into MyAccount and a page will pop up to ask if you want to enroll in paperless billing. You will receive an email confirmation upon enrollment. If you do not have MyAccount access, visit https://myaccount.mudomaha.com/ and click the “New User Registration” link to set up access....

M.U.D. Updates

11.11.22

Your M.U.D. Board of Directors

As a political subdivision of the State of Nebraska, the Metropolitan Utilities District is governed by a board of seven directors, elected by our customer-owners. Board members serve six-year terms. The board generally meets the first Wednesday of the month in the headquarters at 7350 World Communications Drive. All meetings are open to the public...

M.U.D. Updates

12.01.21

Metropolitan Utilities District Sets 2022 Budget

The Metropolitan Utilities District (M.U.D.) board today approved a 2022 budget, which continues to fund priorities to replace critical water and natural gas infrastructure, update facilities and invest in technology to improve operations. A recording of the livestreamed budget presentation is available here. Also approved was a water rate increase to fully fund the budget requirements. An...

M.U.D. Updates

12.03.20

M.U.D. board approves 2021 budget

The Metropolitan Utilities District (M.U.D.) board today approved a 2021 budget with an increase to water rates that will result in a 1% annual increase to the average residential bill as compared with 2020 budget assumptions. Due to concern over the financial hardship being experienced by many of our customers resulting from the coronavirus pandemic,...

M.U.D. Updates

07.02.20

Utility assistance gets a $4 million boost from CARES Act funding allocated by Douglas County

Omaha, Neb. — Omaha Public Power District and Metropolitan Utilities District customers in Douglas County, struggling to pay their bills due to COVID-19 impacts, are getting a needed financial boost. Tuesday, the Douglas County Board of Commissioners voted to allocate $4 million in funding from the Coronavirus Aid, Relief and Economic Security (CARES) Act for...

M.U.D. Updates