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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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11.04.25
Advancing Efficiencies and Investing in Reliability at our Platte South Water Production Facility
Since 1968, the Platte South Water Production Facility has been providing safe, reliable water to Metropolitan Utilities District’s customers. As time goes on, equipment becomes outdated and critical replacement parts are hard to find. The District has developed a strategic plan to tackle these challenges to keep the plant’s quality above federal and state standards....
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Bill Inserts
M.U.D. Updates
Water
10.20.25
M.U.D.’s Transportation Fleet Awarded for Sustainability Efforts
Metropolitan Utilities District was recently recognized with a 2025 Green Fleet Award by the NAFA Fleet Management Association. M.U.D.’s transportation fleet was ranked 38th in the nation for sustainability efforts. The Omaha-based public utility’s fleet includes 110 compressed natural gas (CNG) assets, including vans, compact cars and light- and medium- and heavy-duty trucks. Fleet vehicles...
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Bill Inserts
M.U.D. Updates
10.03.25
October 2025 News & Updates
M.U.D. Recognized for Ethical Business Practices. The District was selected as a winner of the 2025 Better Business Bureau Torch Award for Ethics. The award affirms our commitment to integrity and ethical business practices. The District was one of 12 award recipients in Omaha and Southwest Iowa. Read more here. Preparing Your Home for Fall...
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Bill Inserts
Carbon Monoxide
Cold Weather
M.U.D. Updates
10.01.25
Be Carbon Monoxide Aware
Referred to as “the silent killer,” carbon monoxide (CO) is a gas that can be produced by incomplete combustion when carbon-based materials are burned such as wood, propane and natural gas. It can’t be seen, heard or smelled. Your first line of defense is to make sure your heating system is inspected every year by...
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Bill Inserts
Carbon Monoxide
09.24.25
Preparing Your Home for Fall and Winter
As colder weather begins to arrive, we encourage customers to conserve energy to prepare for higher heating bills. One way to avoid bill fluctuations, customers may join the Budget Payment Plan, which allows you to pay the same bill amount every month. You may join the plan any time of the year. The District also...
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Bill Inserts
Cold Weather
08.05.25
August 2025 News & Updates
Detect. Correct. Protect. Our multi-year Lead Service Line Replacement Program is underway, and we’ve created a variety of resources to help you stay informed. Through our Detect. Correct. Protect. program, we are working to identify and replace lead and galvanized steel water service lines that run from our mains to customer homes. Visit mudomaha.com/lead for...
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Bill Inserts
M.U.D. Updates
Natural Gas
Utilities
06.20.25
July 2025 News & Updates
District Honored by Nebraska Safety Council. M.U.D. was named one of Nebraska’s Safest Companies by the Nebraska Safety Council, Nebraska Chapter. Our Gas Department earned its second designation and our Water Department became a 12-year recipient of the Nebraska’s Safest Companies with Distinction Award. We were also named for the Workplace Driving Safety Award designation,...
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Bill Inserts
M.U.D. Updates
Natural Gas
Utilities
06.20.25
Celebrating Women in Engineering
In recognition of International Women in Engineering Day (INWED) on June 23, we would like to celebrate the women engineers who help drive progress at the District. Their leadership and dedication makes a lasting impact to the communities we serve. One of those women is Emily Hovda Walton, a senior design engineer in Engineering Design....
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M.U.D. Updates
Utilities
06.07.25
June 2025 News & Updates
New Water Quality Report Available. Each year, we are required to issue a Water Quality Report, which provides accurate, comprehensive information about our water supply. Requests for a hard copy of the report may be made by emailing customer_service@mudnebr.com or calling 402.554.6666. English and Spanish versions are available. El nuevo Informe de Calidad del Agua...
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