We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE Be Carbon Monoxide Aware
Referred to as “the silent killer,” carbon monoxide (CO) is a gas that can be produced by incomplete combustion when carbon-based materials are burned such as wood, propane and natural gas. It can’t be seen, heard or smelled.
Your first line of defense is to make sure your heating system is inspected every year by a licensed heating contractor. CO detectors can add a layer of protection. However, they are not substitutes for proper use and upkeep of appliances.
CO poisoning symptoms are flu-like, including:
- Headaches
- Dizziness
- Vomiting or nausea
- Weakness and tightness of the chest.
Be suspicious if all members of your family share the same symptoms and the symptoms clear up when you’re outside the house. If symptoms persist, see a doctor.
If you suspect CO:
- Check to see if anyone is experiencing symptoms of carbon monoxide. If anyone is overcome by CO, call 911.
- Do not panic. Get everyone out of the building.
- Get help for anyone in need of medical care.
- Open doors, windows to let in fresh air.
- Turn the thermostat to the lowest setting.
- Turn off all unvented appliances (range, auxiliary heater).
- Turn the water heater to the lowest setting.
- Check flues for obstructions.
- Check for soot around the water heater and furnace.
- Check for a vehicle or small engine operating in an attached garage or basement.
If you are unable to determine the cause, call a licensed heating contractor or our emergency number, 402.554.7777.
For additional carbon monoxide safety tips, click here.