Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Safe, Reliable Tap Water

tap water

Ever wonder how safe your tap water is to drink? You may have heard misleading radio advertising or seen stories circulating the internet about Omaha’s water quality. They try to shake consumers’ confidence on the quality of the public water supply. M.U.D. water meets all state and federal standards for safe drinking water. In fact, your tap water is safer than bottled water.

Why is that you ask? Tap water is regulated by U.S. Environmental Protection Agency (EPA) standards while bottled water is under the oversight of the U.S. Food and Drug Administration. Because of differences in these agencies, public water utilities are required to meet much more strict governmental standards and testing than bottled water.

In 2013, to better protect the quality of the water in our well fields, we completed Well Head Protection Plans for our Platte South and Platte West well fields. We are required to provide the results of the Water Quality Report to our customer-owners.

You can feel confident that your tap water is safe to drink. For the most accurate information and to learn more how we meet EPA standards, review our 2012 Water Quality Report at http://www.mudomaha.com/sites/default/files/12.ccr_.web_.pdf. To request a printed copy, please email or call Customer Service. The 2013 Water Quality Report will be available in May.

Click the following link to an Omaha World-Herald story from 2010 that talks about the misleading report: http://www.mudomaha.com/resources/omaha-world-herald-story-water-quality