WHAT IS AN EMERGENCY?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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News & Community

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02.14.21

M.U.D. asks customers to turn down thermostats to conserve energy during extreme cold weather

Due to extremely high demand for natural gas with record low temperatures across the country, Metropolitan Utilities District is asking residential and business customers to voluntarily turn down their thermostats, if possible, to help conserve natural gas supplies. This situation is due to an extended period of frigid temperatures impacting utilities across a multi-state region....

Cold Weather

02.01.21

February 2021 Bill Insert: Heat the Streets Community Event

Bill Inserts

01.18.21

Utility assistance fundraiser goes virtual for 2021, with greater need

The COVID-19 pandemic has impacted people across our communities both physically and financially. Combined, Omaha Public Power District and Metropolitan Utilities District have seen a 38% increase in the number of customers requesting assistance with their bills. The utilities are coming together, as they do every year, to raise money for energy assistance programs through...

Covid

Utilities

01.01.21

January 2021 Bill Insert: M.U.D. Board Approves 2021 Budget

Bill Inserts

12.10.20

M.U.D. warns customers to beware of holiday scammers

This holiday season, Metropolitan Utilities District (M.U.D.) customers are reporting scam activity including people claiming to be with the utility company in person or over the phone. M.U.D. urges customers to be vigilant and reminds them that all M.U.D. employees are required to carry photo I.D. cards and most wear a uniform. If someone comes...

Scammers

12.03.20

M.U.D. board approves 2021 budget

The Metropolitan Utilities District (M.U.D.) board today approved a 2021 budget with an increase to water rates that will result in a 1% annual increase to the average residential bill as compared with 2020 budget assumptions. Due to concern over the financial hardship being experienced by many of our customers resulting from the coronavirus pandemic,...

M.U.D. Updates

12.01.20

December 2020 Bill Insert: Sewer Use Charges

Bill Inserts

11.01.20

November 2020 Bill Insert: M.U.D. Joins Nextdoor

Bill Inserts

10.01.20

October 2020 Bill Insert: Prepare for Heating Season

Bill Inserts