We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
Login
WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende Más
PAY MY BILL 
NATURAL GAS SAFETY 
I'M MOVING 
UTILITY ASSISTANCE December 2021 Bill Insert: Save Money with Combined Invoicing
COMBINED INVOICING FOR UTILITY FEES SAVES CUSTOMERS MONEY
Metropolitan Utilities District, the City of Omaha and other area municipalities partnered to provide more cost-efficient billing of sewer fees to customers. Did you know? • The City of Omaha is responsible for its regional sewer system and all charges associated with the sewer line items of the invoice. • Sewer and trash rates and fees are set by each respective city or sewer jurisdiction. • M.U.D. is the billing agent for the City of Omaha and other municipalities. M.U.D. collects sewer use and trash fees and remits those back to the respective city.
COMBINED INVOICING PROVIDES MORE EFFICIENT SERVICE TO BOTH SEWER USERS $ AND M.U.D. CUSTOMERS BY AVOIDING UNNECESSARY BILLINGS AND POSTAGE COSTS.
Sewer fees are in addition to your M.U.D. utility bill, as highlighted in the box below. For more information, see the City’s rate brochure enclosed or visit omahacso.com.
Download the insert