WHAT IS AN EMERGENCY?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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News & Community

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01.23.26

Register for Heat the Streets Run & Walk for Warmth by Jan. 31 to Receive Early Bird Discount, while Helping Utility Customers in Need

Omaha Public Power District and Metropolitan Utilities District encourage the community to make a meaningful impact this winter by registering for the Heat the Streets Run & Walk for Warmth. Funds raised through the event provide vital utility bill assistance for customers experiencing financial hardship, helping ensure families can keep their homes warm and their lights...

M.U.D. Event

Utilities

01.02.26

January 2026 News & Updates

Board Approves 2026 Budget and Rate Changes. M.U.D.’s 2026 budget, which was approved at the December Board of Directors meeting, continues to fund investments in critical infrastructure to ensure the public utility is positioned to serve community growth. Also approved were changes to the natural gas and water rates, with the average residential gas and...

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M.U.D. Event

M.U.D. Updates

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Utilities

12.08.25

Omaha 2026 Sewer Use Charges

Omaha 2026 Sewer Use Charges Effective: January 1, 2026 How Your Omaha Residential Sewer Bill is Calculated The City of Omaha sets sewer use rates and is responsible for the sewer system. The Metropolitan Utilities District (M.U.D.) is the billing agent that invoices and collects sewer use fees and provides them back to the City....

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Utilities

Water

12.08.25

December 2025 News & Updates

Round Up and Help Out. You can help your friends, family and neighbors in need by rounding up your bill! It’s simple and a few cents add up. Plus, your contribution is tax deductible and goes directly to those in our community in need of help with their utility bill. Write “Round Up” in the...

Bill Inserts

M.U.D. Event

M.U.D. Updates

Utilities

12.03.25

M.U.D. Advances Water and Gas Infrastructure Upgrades in 2026 Budget Plan

The Metropolitan Utilities District (M.U.D.) Board of Directors today approved the 2026 budget, which continues funding for critical infrastructure investments that provide safe, reliable and cost-effective natural gas and water services to the region’s growing communities. The Board also approved natural gas and water rate increases to support operations and essential system improvements. For 2026,...

M.U.D. Updates

Natural Gas

Utilities

Water

11.25.25

Light Up the Season with Kindness: Join the Heat the Streets Run & Walk for Warmth

Omaha Public Power District and Metropolitan Utilities District encourage you to give the gift of warmth and safety this holiday season by registering for the Heat the Streets Run & Walk for Warmth. Funds raised provide critical utility bill assistance for customers experiencing hardship. The 19th annual Heat the Streets will take place March 7,...

M.U.D. Event

Utilities

11.04.25

November 2025 News & Updates

Heat the Streets for a Cause. Save the date for the 19th annual Heat the Streets Run & Walk for Warmth on Saturday, March 7, 2026, at Aksarben Village. One-hundred percent of proceeds from the event support utility assistance programs for Metropolitan Utilities District and Omaha Public Power District customers. Registration opens Friday, November 28...

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M.U.D. Event

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Utilities

Water

10.07.25

Utilities to Host Community Resource Fair in South Omaha October 14

M.U.D. Event

Utilities

08.05.25

August 2025 News & Updates

Detect. Correct. Protect. Our multi-year Lead Service Line Replacement Program is underway, and we’ve created a variety of resources to help you stay informed. Through our Detect. Correct. Protect. program, we are working to identify and replace lead and galvanized steel water service lines that run from our mains to customer homes. Visit mudomaha.com/lead for...

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Natural Gas

Utilities