Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


LÍNEA DIRECTA DE EMERGENCIA:

402.554.7777

24 horas del día / 7 días de la semana (24/7)


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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EMERGENCY (EMERGENCIA)

Exterior Water Service Line Coverage Plan

 

Get peace of mind for $  4.49 a month

HomeServe USA, an independent provider of home repair service solutions, is offering M.U.D. residential customers an optional coverage plan to help protect your exterior water service line at a preferred price. To learn more, watch the introductory and "What's Yours? What's Ours?" videos below.

Discounted offer for M.U.D. homeowners


What's Yours? What's Ours?

How do I get started?

Members who wish to sign up for this optional home repair service plan will work directly with HomeServe. For more information, click below.

 

 

Mailings from M.U.D. and HomeServe USA

As a water customer of M.U.D., in the coming months you will receive mailed communication from M.U.D. and HomeServe USA. You may receive educational letters and enrollment information. Examples:

  • Letter from M.U.D.
  • Bill Insert from M.U.D.
  • Postcard from HomeServe USA
  • Letter from HomeServe USA

More information

Purchasing a plan is completely optional, and we encourage homeowners to research the program's benefits before enrolling. Please consider your situation, including the age of the home, the age of the water service lines, and your ability to pay for the service.

If you have any questions or concerns, please contact M.U.D. Customer Service at 402-554-6666.

To learn more about HomeServe or to enroll for a coverage plan, visit the HomeServe website or call 1-833-805-6754.

Frequently asked questions

To download a PDF of FAQs, click here.                                            

Is the service protection plan offer from HomeServe legitimate?

Yes. Earlier this year, Metropolitan Utilities District started working with HomeServe to offer optional exterior water service line coverage to our customers at a preferred price. Customers will not be automatically charged for this protection plan unless they enroll in the coverage.

What is the benefit of purchasing this coverage?

Home owners are responsible for the water service line from the water main into the home. Repairs to these exterior water service lines damaged from normal wear and tear aren’t usually covered by homeowners insurance, and a plan from HomeServe helps protect you from expensive repairs caused by normal wear and tear. HomeServe works as a “one stop shop” to alleviate the stress that comes from finding a contractor, getting bids and paying the final bill, up to the benefit amount.

What does the exterior water service line coverage plan include?

The exterior water service line coverage includes a $10,000 limit per service call for as many calls as you need. There is a one-year guarantee on all covered repairs.

What technicians does HomeServe work with?

HomeServe has a rigorous recruiting and approval process for technicians. In order to remain in the network, technicians must continuously perform to high standards. They are all licensed, insured and are local to ensure prompt response time to your service calls.

What is the preferred price?

The exterior water service line protection plan costs $4.49 per month.

How do I get the M.U.D. rate?

When you sign up for the plan, you need to let HomeServe know you are a M.U.D. customer. If you already have a plan from HomeServe, you need to notify HomeServe and inform them you are a customer.

Is the fee for this coverage added to my M.U.D. bill?

No. Payment for protection plans is facilitated by HomeServe.

How long is the contract valid?

This optional coverage is based on an annual contract. Unless you cancel, it automatically renews annually with the same payment information and frequency at the then current renewal price. You can cancel at any time by calling 833-805-6754.

Is there a waiting period?

Yes, there is a 30-day waiting period after you enroll in the plan. You can make a service call immediately after this 30-day period.

Is this coverage available to renters?

No, the protection plans are not available to renters.

Can I cancel my contract? Is there any penalty to cancel?

You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You can cancel by calling 833-805-6754.

How do I sign up?

Visit the website or call 1-855-336-2465.