Get peace of mind for $ 4.49 a month
HomeServe USA, an independent provider of home repair service solutions, is offering M.U.D. residential customers an optional coverage plan to help protect your exterior water service line at a preferred price. To learn more, watch the introductory and "What's Yours? What's Ours?" videos below.
Offer for M.U.D. homeowners
What's Yours? What's Ours?
How do I get started?
Members who wish to sign up for this optional home repair service plan will work directly with HomeServe. For more information, click below.
Mailings from M.U.D. and HomeServe USA
As a water customer of M.U.D., you will receive mailed communication from M.U.D. and HomeServe USA. You may receive educational letters and enrollment information. Examples:
- Letter from M.U.D.
- Bill Insert from M.U.D.
- Letter and Enrollment Mailer from HomeServe (02/2020)
- Enrollment Mailer from HomeServe (07/2020)
Purchasing a plan is completely optional, and we encourage homeowners to research the program's benefits before enrolling. Please consider your situation, including the age of the home, the age and material of the water service lines, and your ability to pay for the service.
To learn more about HomeServe or to enroll for a coverage plan, visit the HomeServe website or call 1-833-805-6754.
Frequently asked questions
To download a PDF of FAQs, click here.
Yes. Earlier this year, Metropolitan Utilities District started working with HomeServe to offer optional exterior water service line coverage to our customers at a preferred price. Customers will not be automatically charged for this protection plan unless they enroll in the coverage.
Home owners are responsible for the water service line from the water main into the home. Repairs to these exterior water service lines damaged from normal wear and tear aren’t usually covered by homeowners insurance, and a plan from HomeServe helps protect you from expensive repairs caused by normal wear and tear. HomeServe works as a “one stop shop” to alleviate the stress that comes from finding a contractor, getting bids and paying the final bill, up to the benefit amount.
The exterior water service line coverage includes a $10,000 limit per service call for as many calls as you need. There is a one-year guarantee on all covered repairs.
HomeServe has a rigorous recruiting and approval process for technicians. In order to remain in the network, technicians must continuously perform to high standards. They are all licensed, insured and are local to ensure prompt response time to your service calls.
The exterior water service line protection plan costs $4.49 per month.
When you sign up for the plan, you need to let HomeServe know you are a M.U.D. customer. If you already have a plan from HomeServe, you need to notify HomeServe and inform them you are a customer.
No. Payment for protection plans is facilitated by HomeServe.
This optional coverage is based on an annual contract. Unless you cancel, it automatically renews annually with the same payment information and frequency at the then current renewal price. You can cancel at any time by calling 833-805-6754.
Yes, there is a 30-day waiting period after you enroll in the plan. You can make a service call immediately after this 30-day period.
No, the protection plans are not available to renters.
You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You can cancel by calling 833-805-6754.
Please call HomeServe at 1-833-805-6754 and select Option 2.
No customer information was released. Zip codes identifying District boundaries were provided. HomeServe obtained the mailing list from an outside vendor.
Over the years, some third party companies have been using variations of the M.U.D. name to sign up customers. This has caused confusion and we receive several inquiries annually from customers asking if we have an affiliation with those third parties. Because of these inquiries, we felt it was important to communicate to customers in advance of future mailings from HomeServe to clarify the relationship.