Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Job Spotlight: Meter Reader

Walking six to eight miles a day, five days a week, reading 400,000 gas and water meters a month, encountering animals and enduring hot, cold, dry, and wet weather all year round - whose job is that?  This physically-demanding job is a meter reader.  We have four mobile readers, three Encode, Receive, Transmit (ERT) variance readers and 21 walking meter readers who cover our entire service area.

There is more to the job than just reading your meter. The ERT variance readers are required to check your meters for safety.  The Fire Marshal requires the District to inspect the safety and working order of each meter throughout the city.  Our employees check to see that all meters are clear of blockages, not leaking, and that there are no variances between the outside read and the inside meter read. It takes three years for the Meter Reading Division to check every meter and then they start all over again.

Two of the meter readers said the most rewarding part of their job is the customers.  Readers see the same customers every month and they build a relationship with some of them.  Customers share their stories, their losses, and many other life events with them. Some even bake cookies for the meter readers!

To help us better serve you, on the day your meter is scheduled to be read, please secure dogs away from your meter. Place their food and water away from the meter, too. Also, please remember to keep shrubs and bushes trimmed and away from gas and water meters. When planting, make sure meters are not covered with foliage and are accessible to our meter readers, especially when meters are in back yards and behind gates.

As another safety precaution, we want to remind you to always ask for I.D. and make sure the meter reader is wearing a M.U.D. uniform.  If you’re not home when the meter reader stops by, you can always call 402.504.6666 to make an appointment for an evening or Saturday meter read.