Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

Learn More
Metropolitain Utilites District
I want to:

Job Spotlight: Biologist

water, testing, tap water

When you take a drink of tap water, have you ever thought of the process it goes through to ensure high quality standards? The District has a staff of chemists, biologists and lab technicians who test and analyze the water from our three water treatment plants (Florence, Platte South and Platte West) to make sure it meets every state and federal standard for safe drinking water.

The biologist is responsible for knowing the regulations and restrictions from the Nebraska Department of Health & Human Services, the Nebraska Department of Environmental Quality and the U.S. Environmental Protection Agency.

The biologist is certified to test for the bacterial program (Coliform) and parasites (Cryptosporidium and Giardia), taking 250-300 samples a month to ensure safe tap water.

One week a month he is responsible for setting treatment rates at all three water plants as well as responding to after-hour customer complaints. He also orders treatment chemicals for the water and lab supplies.

Every water main break or water main extension requires a water sample to be taken in that location. Samples are taken from affected residences or commercial businesses and sent to our lab, with results back within 18-24 hours.

So next time you enjoy a glass of water, think of our water quality employees who take the necessary steps to ensure clean, safe tap water!

To read more on the 2013 Water Quality report click here: http://www.mudomaha.com/sites/default/files/CCR2013.pdf.