Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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Job Specialist: Field Service Dispatcher

dispatch, emergency, gas leak

Have you ever called us for an emergency after hours? Chances are you’ll be talking to our dispatchers!

We operate two dispatch areas; one for Field Service and another for Construction. In Field Service, there are seven dispatchers who control the orders and emergency response 24/7. Dispatchers handle many daily orders, phone calls and emergencies. They need to always be ready to handle the stress of any situation that may arise.

Emergencies may include: gas or water main breaks, service leaks, hydrant leaks, explosions, accidents and fires. They promptly dispatch technicians to investigate gas leaks and other urgent orders. They are also required to record and maintain these records.

Other job duties:

  • Monitor fire calls and police radios for calls which might involve the District.
  • Receive and make telephone and mobile radio calls pertaining to appointments, inspections, verification of orders, re-dating orders, and other internal and external customers and service personnel requests.
  • Route and assign work orders, which include gas and water orders, meter reads, tappings, appliance orders, fittings, inspections, and miscellaneous calls.
  • Assign and re-assign work orders to service personnel when unexpected circumstances arise.
  • Operate mobile radio.
  • Process completed and pending work orders and other clerical duties.

In 2014, Field Service handled more than 7,200 emergency gas orders. They dispatched the orders to a service technician on average of under 12 minutes. So, next time you call for an emergency after hours you’re most likely going to be helped by one of these dedicated staff!