Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn MoreLas fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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Outage Management System Coming Soon! We are excited to announce the District’s new outage and emergency notification system is coming soon. This system will ensure residential customers receive timely, relevant information when you need it most. Customers will be automatically enrolled using the contact information we have on file, so there is nothing you need...
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Significant progress was made in 2025 toward replacing and upgrading critical gas and water infrastructure. Through our infrastructure replacement program, District crews replaced 2.1 miles of cast iron gas mains, and District and contracted crews replaced 15.5 miles of high-risk water mains. Additional miles were proactively inspected and assessed for future replacement needs. Since the...
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WATER MAINS AND SERVICE LINES Main: The large pipe laid in or along a street. The main is four inches or more in diameter with a fire hydrant attached to it. M.U.D. is responsible for water mains. Corporation: A valve connecting the main to the water service line. M.U.D. is responsible for the corporation. Service...
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Support Utility Assistance at Annual Fundraiser. The 19th annual Heat the Streets Run & Walk for Warmth is Saturday, March 7. The event raises funds to support utility assistance programs for M.U.D. and OPPD customers. Various participation options are available, including virtual. Donations and sponsorship opportunities are also available. Learn more and register at heatthestreetsomaha.org....
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Omaha Public Power District and Metropolitan Utilities District encourage the community to make a meaningful impact this winter by registering for the Heat the Streets Run & Walk for Warmth. Funds raised through the event provide vital utility bill assistance for customers experiencing financial hardship, helping ensure families can keep their homes warm and their lights...
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Board Approves 2026 Budget and Rate Changes. M.U.D.’s 2026 budget, which was approved at the December Board of Directors meeting, continues to fund investments in critical infrastructure to ensure the public utility is positioned to serve community growth. Also approved were changes to the natural gas and water rates, with the average residential gas and...
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Round Up and Help Out. You can help your friends, family and neighbors in need by rounding up your bill! It’s simple and a few cents add up. Plus, your contribution is tax deductible and goes directly to those in our community in need of help with their utility bill. Write “Round Up” in the...
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Omaha 2026 Sewer Use Charges Effective: January 1, 2026 How Your Omaha Residential Sewer Bill is Calculated The City of Omaha sets sewer use rates and is responsible for the sewer system. The Metropolitan Utilities District (M.U.D.) is the billing agent that invoices and collects sewer use fees and provides them back to the City....
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