On September 3, 2019, Metropolitan Utilities District.’s face-to-face customer services will move from its current location at 1723 Harney Street to the nearby Omaha Public Power District building, 444 S. 16th St. The relocation is necessary because M.U.D.’s building was recently purchased by Douglas County.
M.U.D.’s new branch hours will be Monday through Friday, 8:00 a.m. to 5:30 p.m. Staff members will be available to meet with customers on a first-come, first-served basis. Payment kiosks and an ATM will be available for customer convenience.
As public utilities, M.U.D. and OPPD are committed to providing a positive customer service experience. The organizations retain their individual identities and separate operations. However, the opportunity to co-locate walk-in services enables customers of both utilities to conveniently pay bills and handle other business in one location.
Please note: The parking lot at 1723 Harney Street may not be available after August 30. Metered street parking is available. Vehicles with a valid handicap license plate or placard may park at any meter for free.
For your convenience, M.U.D. offers a variety of other payment options:
- Online - you can make one-time or recurring payments in MyAccount.
- Call the automated menu at 402.554.6666.
- Visit a list of banks and Hy-Vee stores that accept payments. (Scroll to the bottom of the page)
- Use the self-service kiosk or drop box at the M.U.D. Operations Center, 3100 S. 61st Ave., Gate 1.