Customers who receive State of Nebraska Energy Assistance Funds may now call the Energy Pledge Hotline at 402-504-7100 to check on the status of an energy pledge.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE Winterizing Your Water Pipes
When water freezes, it expands. Plan ahead to prevent the cost and mess of frozen pipes or a broken water line during winter months. Here are some things you can do to prepare for winter!
Disconnect and drain outdoor hoses. Detaching the hose allows water to drain from the pipe. A single hard, overnight freeze can burst either the faucet or the pipe it’s connected to.
Allow heat to circulate around meters and pipes located in outside walls, uninsulated cabinets or other enclosed areas. Fill cracks in doors, windows and walls near water meters and pipes.
Where previous freeze-ups have been a problem, a slight trickle of water from the faucet may keep a pipe from freezing.
Planning to be away for an extended period? Below are some tips for your home:
- Keep the furnace on, but at a lower setting.
- Have someone briefly run all faucets daily to reduce the risk of frozen pipes.
- Turn off your water at the Stop Box. By doing so, it will reduce the likelihood of further damage from running water if system is not drained and freezing occurs.
- Drain all pipes, toilets and water lines to be completely safe.
Have a safe and happy winter by preparing in advance!