Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


LÍNEA DIRECTA DE EMERGENCIA:

402.554.7777

24 horas del día / 7 días de la semana (24/7)


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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EMERGENCY (EMERGENCIA)

Tips to prepare for the heating season

With the arrival of colder weather, Metropolitan Utilities District encourages customers to make sure their heating and ventilation systems are in proper working order. Schedule a furnace inspection and tune-up with a qualified heating and cooling contractor to maintain a safe and efficient system. Other tips to remember:

  • Use a clean furnace filter. Standard air filters for furnaces need to be cleaned or changed once a month, more often during the heating season. Newer filters may be washable or require less frequent changing. Check the owner’s manual.
  • If a pilot light or burner flame goes out, allow ample time for any gas accumulation to escape before relighting. If the problem continues, call M.U.D. at 402.554.6666, or your heating contractor.
  • Gas appliances and furnaces need fresh air for proper combustion. Combustion products need to be vented to the outdoors. Keep flues, ducts and vents attached to appliances and heating systems in good condition and clear of obstructions.
  • Do not use gas ovens to heat a room or for any purpose other than cooking.

When burning fossil fuel (wood, propane, oil, natural gas), carbon monoxide (CO) can be produced by lack of air, improperly working appliances or poor flue conditions. As a basic precaution, be sure flue connections and venting always are in perfect working order—unobstructed and properly fitted.

CO detectors can provide added protection, however they are not substitutes for proper use and upkeep of appliances. Maintain and inspect carbon monoxide detectors to make sure they are in working order.

Signs of a potential carbon monoxide leak include flu-like symptoms: scratchy throat, runny nose, headache, drowsiness or nausea. Be suspicious if all members of your family share the same symptoms and the symptoms clear up when you’re outside the house.

If you suspect someone is overcome with carbon monoxide, leave the area and call 911.

To report a CO or natural gas leak, call M.U.D. at 402.554.7777 (24 hours a day-7 days a week; there is no charge to check a gas leak).

For more information on CO and detectors: Carbon Monoxide.  For more gas safety tips, visit Natural Gas Safety