We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE Streetcar Funding Agreement Protects M.U.D. Customers
Feb. 14, 2023, Omaha, Neb.–The City of Omaha and the Metropolitan Utilities District (M.U.D.) have reached an agreement resolving utility relocation costs associated with the streetcar, resulting in no gas or water rate increases for M.U.D. customers because of streetcar construction.
Mayor Jean Stothert, M.U.D. President Mark Doyle and M.U.D. Board Chair Tanya Cook negotiated the agreement.
M.U.D. will reprioritize work within the streetcar project area and contribute $7.6 million towards utility replacement and relocation costs, which are currently estimated at approximately $20 million. The City will fund the remaining utility costs. The cost will become part of the streetcar construction budget, managed by the Omaha Streetcar Authority.
“We pledged to work with M.U.D. to find a fair compromise,” said Mayor Jean Stothert. “This agreement is the result of months of negotiation to develop a cost-sharing plan for the utility work along the streetcar route and protect M.U.D.’s customers from a rate increase. “I am grateful to President Doyle and Director Cook for working with us to find the right solution for everyone.”
M.U.D.’s contribution will be paid through its existing Water Infrastructure Replacement (WIR) rate component. M.U.D. used its linear asset management plan and risk model to evaluate additional segments of piping that met criteria. Approximately 35% of the water and gas infrastructure along the Phase I streetcar route meets this definition.
“Through diligence and cooperation, we have found infrastructure that appropriately meets the guidelines of our risk assessment process. We always knew that likelihood existed,” said M.U.D. President Mark Doyle.
“This is a positive outcome for M.U.D. customers,” said Board Chairperson Tanya Cook. “Thank you to everyone involved in bringing this agreement together, including my fellow board members and the M.U.D. leadership team, as well as Mayor Stothert and her staff.”