Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


LÍNEA DIRECTA DE EMERGENCIA:

402.554.7777

24 horas del día / 7 días de la semana (24/7)


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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EMERGENCY (EMERGENCIA)

M.U.D. administrative offices not open Friday, May 31

Metropolitan Utilities District’s administrative offices will be closed for regular business Friday, May 31 to allow for the transfer to a new billing system. However, field operations will continue without any interruptions. The District will respond to all natural gas and water emergencies at 402.554.7777.

The District plans to update its billing system the weekend of June 1. After we convert to the new billing system, we will temporarily expand our Customer Service hours to 7 a.m. to 7 p.m., Monday through Friday. During this transition period customers may experience longer wait times to reach a customer service agent.

For 24/7 service, customers can call 402.554.6666 and use the automated phone menu to access account information or make a bill payment. Customers may also visit the District’s website www.mudomaha.com and log into “MyAccount” to make a payment or view gas and water usage, monthly statements and other account details. Customers may also send an email to customer_service@mudnebr.com and Customer Service will respond as soon as possible.

Customers will notice the monthly bill statement looks the same, however customers will receive a new account number. If they use a bank or financial institution to pay their bills, customers will need to provide the new account number to the financial institution to process the payment.

“We appreciate everyone’s patience as we transition to a new system which will help us deliver more efficient and consistent customer service and communications,” said Deb Schneider, senior vice-president and chief financial officer.

“It will also allow us to provide future improvements and options, including paperless billing, recurring credit card payments, electronic check payments, and mobile applications.”

Important contact information

Website:                                  www.mudomaha.com

Customer Service:                   402.554.6666 or 800.732.5864

24/7 Emergencies:                   402.554.7777

Hearing Impaired/TDD:          402.504.7024

Email:                                      customer_service@mudomaha.com

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