We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE June 2022 Bill Insert: Ways to Pay
NEW WAYS TO PAY YOUR UTILITY BILL
We offer a variety of options to fit your needs, including recurring eCheck or credit/debit card. Visit our Ways to Pay page for more details, including a list of banks, grocery stores and other businesses that accept M.U.D. payments.
24/7 VIA “MY ACCOUNT” OR PHONE
• Pay with electronic check (eCheck) or credit/debit card (Visa, Mastercard, Discover).
• For added convenience, save your banking information in the “Wallet” feature to set up recurring payments.
• After receiving their account number, new customers may enroll in recurring eCheck or credit/ debit to waive deposit.
• Pay via automated phone menu at 402.554.6666.
SELF-SERVICE KIOSKS
OPPD/M.U.D. office, 444 S. 16th St.
Touch-screen kiosks will accept eChecks, credit/debit card or cash, weekdays (excluding holidays), 8 a.m. to 5:30 p.m. Note: The kiosk will not provide change.
M.U.D. Operations Center, 3100 S. 61st Ave., Gate 1.
24/7 touch-screen kiosk will accept eChecks or credit/ debit card. Or, drop your check, money order or cash payment in the deposit box.
Download the insert