We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
Login
WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
Aprende Más
PAY MY BILL 
NATURAL GAS SAFETY 
I'M MOVING 
UTILITY ASSISTANCE Downtown Branch Closing June 30
After much consideration, the decision has been made to cease operations at our branch office, located at 444 S. 16th Street, effective June 30, 2023.
This decision was not made lightly, and we remain committed to serving our customers. We have partnered with several community businesses to accept in-person payments. A complete list of locations can be found here. The list will be updated in the coming weeks as we add more partners throughout our communities.
A variety of other payment options are available to all customers, including these 24/7 options:
- Online via MyAccount at mudomaha.com.
- Automated phone menu at 402.554.6666
- Touch-screen kiosk at the entrance of our Operations Center at 3100 S. 61st Ave., Gate 1.
Customers may also mail payment and remittance stub in the envelope provided in your bill. Paperless and recurring payment options are also available.
For a complete breakdown of the various ways to pay your bill, please visit our Ways to Pay page.