WHAT IS AN EMERGENCY?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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02.07.26

February 2026 News & Updates

Support Utility Assistance at Annual Fundraiser. The 19th annual Heat the Streets Run & Walk for Warmth is Saturday, March 7. The event raises funds to support utility assistance programs for M.U.D. and OPPD customers. Various participation options are available, including virtual. Donations and sponsorship opportunities are also available. Learn more and register at heatthestreetsomaha.org....

Bill Inserts

Cold Weather

M.U.D. Event

M.U.D. Updates

Natural Gas

Utilities

Water

02.03.26

Metropolitan Utilities District Manages January Cold Snap While Protecting Customers from Higher Natural Gas Costs

Cold Weather

M.U.D. Updates

Natural Gas

Utilities

10.03.25

October 2025 News & Updates

M.U.D. Recognized for Ethical Business Practices. The District was selected as a winner of the 2025 Better Business Bureau Torch Award for Ethics. The award affirms our commitment to integrity and ethical business practices. The District was one of 12 award recipients in Omaha and Southwest Iowa. Read more here. Preparing Your Home for Fall...

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Carbon Monoxide

Cold Weather

M.U.D. Updates

09.24.25

Preparing Your Home for Fall and Winter

As colder weather begins to arrive, we encourage customers to conserve energy to prepare for higher heating bills. One way to avoid bill fluctuations, customers may join the Budget Payment Plan, which allows you to pay the same bill amount every month. You may join the plan any time of the year. The District also...

Bill Inserts

Cold Weather

01.28.25

Register for Heat the Streets Run & Walk for Warmth by Jan. 31 to Receive Early Bird Discount, While Helping Utility Customers in Need

Omaha Public Power District and Metropolitan Utilities District encourage you to give the gift of warmth and safety this winter season by registering for the Heat the Streets Run & Walk for Warmth. Funds raised provide utility bill assistance for customers going through hard financial times. The 18th annual Heat the Streets takes place March...

Cold Weather

M.U.D. Event

Utilities

12.02.24

December 2024 News & Updates

You Can Make a Difference. Make a donation to the Home Fund to help customers in need. Contributions are tax deductible and 100% of funds go right back into our community. Need help? Visit mudomaha.com/homefund for resources and eligibility requirements. Want to donate? Visit mudomaha.com/homefund or scan the QR code. Or, you may roundup your...

Bill Inserts

Cold Weather

M.U.D. Event

Utilities

11.04.24

November 2024 News & Updates

Help Us Heat the Streets for Those in Need. Save the date for the 18th annual Heat the Streets Run & Walk for Warmth on Saturday, March 1, 2025, at Aksarben Village. Proceeds from the event support utility assistance programs for Metropolitan Utilities District and Omaha Public Power District customers. This event is our largest...

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Cold Weather

M.U.D. Event

Scammers

Utilities

10.03.24

October 2024 News & Updates

Round Up and Help Out. Did you know rounding up your monthly utility bill can help others in need? Simply write “round up” on the front of your bill payment stub, or fill out the contact form at mudomaha.com/contact and select “Donate to Utility Assistance” to enroll in the round-up option. M.U.D.’s Home Fund provides...

Bill Inserts

Carbon Monoxide

Cold Weather

M.U.D. Updates

Natural Gas

Utilities

04.03.24

Annual Event Breaks Two Records, Raises More Than $175,000 for Utility Assistance

A crisp, but sunny Saturday morning helped kick off the spring season in Omaha’s popular Aksarben Village. The streetscape of shops and restaurants filled with energy and purpose. On March 2, 2024, hundreds of runners and walkers of all ages were ready to hit the trails for the 17th Annual Heat the Streets Run &...

Cold Weather

M.U.D. Event

Utilities