Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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M.U.D. recommends customers flush plumbing lines when reopening buildings

Omaha, Neb.—To ensure water safety and quality, Metropolitan Utilities District encourages its customers to follow Centers for Disease Control and Prevention (CDC) recommendations to flush plumbing lines when reopening closed or vacant buildings.

The water M.U.D. provides in the mains in the street is fresh and constantly moving. However, when a building sits vacant, the fresh water in the mains does not make it into the building.

“As the water in the building sits unused, it will stagnate causing taste and odor problems as well as have the potential to grow harmful bacteria,” said Chris Fox, director of water quality for M.U.D. “The best thing to do is flush the plumbing to bring fresh water from the main to the building.”

Step-by-step flushing instructions are available on this Guidance & FAQ list.

For more guidance on maintaining building plumbing, please visit the CDC website.

For updates on the District’s response to COVID-19, visit www.mudomaha.com

MUD NR 042920.pdf (83.93 KB)