Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Job Spotlight: Backflow Inspector

backflow device

Ensuring that our water supply is safe and free of contamination is the Backflow Inspectors’ number one job. There are three inspectors for the District’s service area. They maintain and test backflow prevention devices and keep records for the state of Nebraska for the last 30 years.

We use backflow prevention devices to avoid contamination to our water supply. Don’t know if you have one? Most backflow preventers can be found on commercial and industrial equipment, however if you have an irrigation system, pool, hot tub/spa, or faucet connecting to a hose, you likely have a backflow device.

Every five years, we mail a Cross-Connection survey to residents and any change in answers might require a follow-up phone call or appointment. Out of 40,000 cross-connection surveys mailed, on average 2,300 need an appointment to verify their answers and make sure they have the right equipment. This year alone, due to new construction, more than 760 new backflow preventers were installed and inspected!

Using a backflow preventer ensures the health and safety of our drinking water. For more information, visit the Cross Connections and Backflow page.