Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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In Person: Payments can be made at the self-service kiosks and the window - Downtown Branch (444 S. 16th St. Mall) Office Hours: Monday-Friday - 8:00 a.m. to 5:00 p.m. (CST). Self-service kiosk available at the Operations Center (3100 S. 61st Ave., Gate 1), 24/7.

Call Center Hours: Monday-Friday - 7:30 a.m. to 6:15 p.m. (CST).
402.554.6666 or toll-free 800.732.5864
Effective Oct. 1 through Dec. 31, 2022, our Customer Service hours will be extended one hour (7:30 a.m. to 6:15 p.m.). This pilot program will be used to determine the need for extended hours based upon volume and customer feedback.
Please do NOT use e-mail or the below Contact Us form to report an emergency. These are considered a priority and handled immediately. Please call the emergency line at 402.554.7777. It’s a free 24/7 service. If you smell gas, leave the building or area and THEN call our emergency line or 911.

Estas emergencias son consideradas de alta prioridad. Para reportar una emergencia, llámenos a nuestra línea de emergencias al 402.554.7777. Es un servicio gratuito las 24 horas, los 7 días de la semana. Favor de NO enviar un correo electrónico o el formulario que aparece debajo “Contact Us” para reportar emergencias.

Corporate Mailing Address (No in-person customer service available. See above options or complete form below.):
Metropolitan Utilities District
7350 World Communications Dr.
Omaha, NE 68122-4041

You may contact us by completing the form below.

Contact Us

Email or Phone is required*
M.U.D. Account Number or Service Address is required*
Service Address
If you provided an email and don’t receive an automated email response from us within 30 minutes of completing this form, please contact us at (402) 554-6666 Monday-Friday - 7:30 a.m. to 5:15 p.m. (CST).