Emergency Hotline:


24 hours a day / 7 days a week

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.

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Metropolitain Utilites District
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Contact Us

Customer Service
Monday-Friday - 7:30 a.m. to 5:15 p.m. (CST)
402.554.6666 or toll-free 800.732.5864
Please do not use e-mail to report gas and water emergencies.
If you have an emergency, please call 402.554.7777. It's a free 24/7 service.
Metropolitan Utilities District
1723 Harney St.
Omaha, NE 68102-1960

For specific questions, you may contact us by department using the phone numbers listed below.

  • For customer service questions or general comments, please fill out the form below, or email us.
  • For billing questions, email and please include your address and account number so we may respond to your inquiry in a prompt manner.
  • For password/log-in issues, please email.
  • For employment information or to apply for a position, visit our Careers page.

For important information about your gas and water services, review the New Customer Booklet.

Contact Us


  • 24/7 emergency line: 402.554.7777 (free service)
  • Customer Service: 402.554.6666
  • Toll-free: 800.732.5864
  • TTY/Hearing Impaired: 7:30 a.m.-5:15 p.m. (CST) Mon-Fri 402.504.7024


  • Residential email
  • Commercial/Industrial email
  • Media Relations: 402.504.7007
  • Meter Set Hotline: 402.504.7017
  • General Inquiries-Construction/Work Sites: 402.554.6666
  • All other numbers: 402.504.7000


  • Area Development: 402.504.7810
  • Commercial Marketing: 402.504.7980 or 402.504.7810
  • Compressed Natural Gas Vehicles: 402.504.7185
  • Industrial Marketing: 402.504.7127
  • Residential Marketing: 402.504.7981
  • Rental Property-Owner/Manager: 402.504.7806