Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Metropolitain Utilites District
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Rain Sensor: Rain shut-off device for a sprinkler system. See $50 rebate form for details and restrictions. 

Natural Gas Dryer: If you purchase a natural gas dryer in 2018, please complete the rebate for a $300 credit.

Furnace: If you are converting your furnace or water heater from electric, propane or oil to natural gas, call 402.504.7981 for rebate information.

Replacing your existing natural gas furnace for a newer one? Contact your HVAC dealer for any incentives that are available.

Multi-family Natural Gas Appliance Rebate Application: Available to developers of multi-family housing, the rebate will pay up to $500 per furnace; $50 additional for ranges, water heaters and fireplaces. Plus $100 for gas dryers. This Smart Choice is not only beneficial for you, it will also provide your tenants with the reliable, efficient and clean fuel they prefer.

Multi-family Natural Gas Dryer Rebate Application: Available to developers of multi-family projects, the rebate will pay $100 for each natural gas dryer installed in individual tenant apartments. Rebate applies to new construction, multi-family buildings. See form for more details and requirements.