We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE Metropolitan Utilities District (M.U.D.) Statement on Water Quality and Safety
At various times of the year, you may notice your water looks, tastes or smells a bit different than normal.
This is most often seen in the late winter and early spring months when the area’s rivers experience spring runoff of natural organic vegetation and minerals due to snow and ice melt or following a heavy rainfall.
Water utilities across the region, including M.U.D., are impacted by the melting of heavy snow and ice in states to the north and west (i.e. Colorado, Montana, the Dakotas).
This additional runoff goes into the upstream rivers and tributaries that eventually feed into the Missouri and Platte Rivers, which provide source water for the Omaha metro area.
M.U.D. continually monitors source water conditions and makes needed adjustments to water treatment processes to ensure water continues to meet all state and federal standards for safe drinking water.
We perform water quality tests more than 1,000 times a day to ensure safety. After the treated water leaves our plants, we test it daily throughout the distribution system. In fact, we conduct a minimum of 300 tests a month for bacteria alone. Every test is conducted in strict accordance with requirements set by the U.S. Environmental Protection Agency and Nebraska Department of Environment and Energy.
Visit our water quality page at mudomaha.com for more information and to see the current consumer confidence report.
If you need additional information, please call Customer Service at 402.554.6666.
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About Metropolitan Utilities District: The mission of the Metropolitan Utilities District, headquartered in Omaha, Nebraska, is to provide safe, reliable and cost-effective natural gas and water services to our community. Overall, the District serves more than 600,000 people in the metro area. The District is the fifth largest public natural gas utility in the United States, serving customer-owners in Omaha, Bennington, Fort Calhoun, Springfield, Yutan and Bellevue. The District also provides safe, high quality drinking water to customer-owners in Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun). For more information, visit mudomaha.com.