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May 2022 Bill Insert: New Water Quality Report


As a customer-owner of Metropolitan Utilities District, your water continues to meet or exceed all state and federal standards for drinking water.

To view the new Water Quality Report and learn more about the source and quality of your drinking water, click here.

If you want a hard copy of the report, please do one of the following:

• Check the box on your bill when you submit your May or June payment;

• Call Customer Service at 402.554.6666 and provide your name and address, or

• Email [email protected] and provide your name and address.

The Safe Drinking Water Act requires public water supply systems to prepare annual Consumer Confidence Reports to provide accurate, comprehensive information about our water supply.

M.U.D. operates and maintains more than 3,000 miles of pipe that delivers clean drinking water to the taps of more than 222,000 homes and businesses in the metro Omaha area, serving a population of approximately 535,000 people.

M.U.D. serves an average of 90 million gallons of water per day to the community and maintains more than 27,000 hydrants for fire protection. To ensure that tap water is safe to drink, the U.S. Environmental Protection Agency (EPA) prescribes regulations to limit the amount of certain contaminants in water provided by public water systems.

More information may be obtained by calling the EPA’s Safe Drinking Water Hotline, 800.426.4791, or visiting their website:


Tips to save you time, money

If you need to start, stop or transfer service, find request forms at Or, call Customer Service at 402.554.6666 with your requests.

Customers can opt to use the Customer Read Program. This program gives you the option to read your own meters and provide the District with your readings at the start of service. If you choose not to use this option, monthly route readings will be used to process your request at the regular processing fee.

In some cases, if services have already been turned off, a technician must come to restore service and read both meters.

There is a charge to turn on or transfer service to a different address. An activation fee will appear on your bill. There is no charge to turn off services.

Water meters are located inside the majority of homes and businesses. You may need to schedule an appointment and provide access to your meter.


Did you know?

• The City of Omaha is responsible for its regional sewer system and all charges associated with the sewer line items of the invoice.

• Sewer and trash rates and fees are set by each respective city or sewer jurisdiction.

• M.U.D. is the billing agent for the City of Omaha and other municipalities. M.U.D. collects sewer use and trash fees and remits those back to the respective city.

• Combined invoicing provides more efficient service to sewer users and M.U.D. customers by avoiding unnecessary billings and postage costs.

Assistance program available

A fund is available to provide sewer use fee assistance. Residents who qualify for Nebraska’s Low Income Home Energy Assistance Program also qualify for sewer rate assistance. To see if you qualify, call 402.341.0235.


Water in the early morning, 4 to 10 a.m., to allow grass blades to dry, making them less susceptible to diseases. Don’t water if it’s windy.

• Measure the amount of water applied to your lawn in a 15-minute period using a tuna can. Adjust the run time on your sprinkler system to deliver the required amount. Contact a lawn care professional if you need help.

• Make sure your sprinkler heads are in working order and directed on your lawn and not on sidewalks, driveways and streets. Use sprinklers that emit large droplets, again to reduce losses due to evaporation.

• Consider programming your sprinkler system to water on Tuesday, Thursday and Saturday to relieve system demands on Monday, Wednesday and Friday.

• Check hose connections for leaks and repair them quickly. A single hose left on uses nearly 300 gallons of water an hour!

• Use a broom to clean patios, sidewalks and driveways.


A remote rain sensor shutoff device is a good way to conserve water. We offer a $75 rebate* on any rain shut-off device and/or a WiFi sprinkler predictive controller installed in 2022 by an irrigation company. For details, visit

* Rebate will be credited to your M.U.D. account. Must be a M.U.D. water customer.

Download the insert