We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE M.U.D. Thanks Customers for Limiting Outdoor Water Use; Extends Voluntary Restrictions Until Further Notice
Omaha, Neb.— Metropolitan Utilities District thanks the community and customers complying with voluntarily restrictions on outdoor water. Your help has enabled us to meet customer demand, but due to continued reduced system capacity and forecasted hotter temperatures, we are extending the voluntary restrictions until further notice.
Repairs needed on a large diameter pipe, associated electrical components and pumping equipment have reduced capacity at one of the water production facilities. Due to the complexity of the repairs, supply chain uncertainties and forecasted temperatures, outdoor water restrictions are being extended until further notice. The District will monitor the situation and provide ongoing updates.
M.U.D. appreciates the ongoing efforts of customers and has seen a decrease in usage, paired with additional rainfall in the area, allowing the utility to meet all demands for water as a result.
Customers are asked to continue limiting outdoor water use to twice per week while avoiding Mondays and follow the previously established odd/even watering schedule. This watering schedule will reduce peak demands by spreading water usage across multiple days, ensuring continued reliability to the entire system.
Outdoor watering includes:
- Irrigating/Sprinkling lawns (unless for new sod)
- Filling swimming pools
- Hosing down driveways
- Running decorative fountains
M.U.D. continues to work with municipalities, including wholesale water customers, to curtail non-essential uses of water. M.U.D. will continue hydrant flushing only in situations required for safety or water quality purposes.
For more tips, visit mudomaha.com and search Water Conservation.
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About Metropolitan Utilities District: The mission of the Metropolitan Utilities District, headquartered in Omaha, Nebraska, is to provide safe, reliable and cost-effective natural gas and water services to our community. Overall, the District serves approximately 600,000 people in the metro area. M.U.D. is the fifth largest public natural gas utility in the United States, serving customer-owners in Omaha, Bennington, Fort Calhoun, Springfield, Yutan and Bellevue. The District also provides safe, high quality drinking water to customer-owners in Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo and the Papio-Missouri Natural Resources District (which supplies water to Fort Calhoun). For more information, visit mudomaha.com.