We are processing energy assistance payments from DHHS and applying them to customer accounts. If you need more information, please contact your state case worker or call M.U.D. Customer Service at 402.554.6666.
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WHAT IS AN EMERGENCY?
Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.
If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.
If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
Learn More¿QUÉ ES UNA EMERGENCIA?
Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.
Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.
Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.
Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.
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UTILITY ASSISTANCE August 2022 Bill Insert: Know What’s Below
CALL 811 BEFORE YOU DIG.
Visit NE1CALL.COM for more info.
It’s free. It’s easy. It’s the law.
August 11 is National 811 Day to raise awareness of the law requiring you to contact 811 at least two business days before any digging project to have utilities located.
Please follow the steps on the back of this flyer before starting a project that disturbs the soil, including anything from gardening and planting trees to installing a fence, sprinkler system or patio. Submit requests online at ne1call.com or call 811 or 800.331.5666.
Homeowner Process:
NOTIFY: Call 811 or visit ne1call.com to make a request at least two business days in advance of your project. The one-call center will transmit information to affected utility operators.
PREPARE: Mark the proposed area of your excavation with white flags or paint prior to the utilities arrival. Ensure the area to be located is safe and accessible by unlocking any gates and securing all pets.
CONFIRM: Wait two days for affected utility operators to respond to your request. Ensure all the utilities notified of your excavation have responded before you begin digging.
FOLLOW: Respect the utility marks (flags or paint) and dig carefully according to regulations. The marks provided by utility operators are your guide for the duration of the project. If you are unable to maintain the marks during your project or the work will continue past your request’s expiration date, contact 811 to ask for refreshed markings.
NOTIFY: If you damage any underground utilities during your excavation, report all damages by calling 811 or 800.331.5666. If you smell natural gas, leave the area and from a safe distance, call 911, followed by M.U.D.’s 24-hour emergency number: 402.554.7777.
PROFESSIONAL EXCAVATORS: For more information on your responsibilities or to review the excavator manual, visit ne1call.com/excavator/.
Download the insert