Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Rates and Fees

Links to gas and water rate schedules are in the boxes at left.

Gas Rate Comparisons

According to the 2018 Memphis Light, Gas and Water Utility Rate Survey, M.U.D.'s monthly residential gas rates ranked 4th lowest among 41 utilities surveyed. The chart below includes the Top 20 utilities.

2018 MLGW Annual Survey, Monthly Residential Gas Bills, Top 20 Utilities
City, State Bill Amount (200 CCF) % above MUD
San Antonio, TX $109.88 -6%
Memphis, TN $111.40 -5%
Denver, CO $114.47 -2%
Omaha, NE (MUD) $116.86  
Oklahoma City, OK $117.36 0.4%
Milwaukee, WI $127.29 8%
Las Vegas, NV $136.77 15%
Indianapolis, IN $136.88 15%
Houston, TX $145.10 19%
St. Louis, MO $145.42 20%
Detroit, MI $148.45 21%
Springfield, MO $152.88 24%
New Orleans, LA $154.56 24%
Atlanta, GA $155.78 25%
Chattanooga, TN $156.03 25%
Philadelphia, PA $160.58 27%
Austin, TX $160.82 27%
Chicago, IL $161.01 27%
Salt Lake City, UT $173.26 33%
Jackson, TN $176.47 34%

Water Rate Comparisons

The average M.U.D. residential customer uses 79,288 gallons of water per year. The cost for 79,288 gallons in 2018 is $352.86 per year including service fee, $4 infrastructure replacement charge and 2-percent payment to cities.

According to the 2018 Memphis Light, Gas and Water Utility Rate Survey, M.U.D.'s monthly residential water rates ranked 15th lowest among 41 water utilities surveyed. The chart below includes the Top 20 utilities.

2018 MLGW Annual Survey, Average Monthly Residential Water Bills, Top 20 Utilities
City, State Bill Amount 10 CCF % above MUD
Orlando, FL  $13.71 -55%
Phoenix, AZ  $17.26 -43%
Memphis, TN  $18.36 -39%
Little Rock, AR  $21.53 -29%
Nashville, TN  $21.77 -28%
Salt Lake City, UT  $22.51 -25%
Huntsville, AL  $24.28 -20%
Miami, FL  $25.29 -16%
St. Louis, MO  $25.65 -15%
Dallas, TX  $26.03 -14%
Jacksonville, FL  $28.09 -7%
Chicago, IL  $29.02 -4%
Detroit, MI  $29.37 -3%
Milwaukee, WI  $29.61 -2%
Omaha, NE (MUD)  $30.18  
Charlotte, NC  $31.09 3%
Denver, CO  $31.42 4%
Louisville, KY  $31.88 5%
Jackson, MS  $32.10 6%
Baltimore, MD  $34.66 13%

M.U.D. water meters measure use in ccfs and are shown as billing units on the statement. One ccf = 100 cubic feet of water or 748 gallons. 

What you pay for water provides adequate system maintenance, offsets the rising costs of power and chemicals, and assures a safe, reliable drinking water supply.