Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Rates and Fees

As the fifth largest public gas utility in the United States, we provide a product and service at rates that are lower than area investor-owned utilities and among the lowest in the United States. To help measure affordability, we compare ourselves to other major utilities included in the annual Memphis Gas, Light and Water survey. Our gas rates remain well below the national and Midwestern averages. Our water rates trended mid-range nationally and regionally. See the charts below to see how our rates compare.

Links to the District's gas and water rate schedules are in the boxes to the left.

Gas Rate Comparisons

According to the 2021 Memphis Light, Gas and Water Utility Rate Survey, M.U.D.'s monthly residential gas rates ranked second lowest among 40 utilities surveyed. The top 20 utilities are included in the chart below.

2021 MLGW Annual Survey, Monthly Residential Gas Bills, Top 20 Utilities
    Location Company 200 CCF*
1   Reno, NV Sierra Pacific Power Company $92.75
2   Omaha, NE Metropolitan Utilities District $106.47
3   Memphis, TN Memphis Light, Gas and Water Division $107.42
4   Oklahoma City, OK Oklahoma Natural Gas $112.02
5   Denver, CO Public Service Company of Colorado $113.26
6   Milwaukee, WI WeEnergies $118.03
7   Indianapolis, IN Citizens Energy Group $120.16
8   Springfield, MO City Utilities of Springfield  $125.02
9   Houston, TX CenterPoint Energy $127.27
10   San Antonio, TX CPS Energy $132.89
11   Las Vegas, NV Southwest Gas Corporation $134.64
12   Chattanooga, TN Chattanooga Gas Company $139.07
13   St. Louis, MO Spire Missouri, Inc. $146.15
14   Detroit, MI DTE Energy $147.77
15   Atlanta, GA Atlanta Gas Light Company $153.32
16   Chicago, IL The Peoples Gas, Light and Coke Co. $154.48
17   New Orleans, LA Entergy New Orleans, LLC $158.96
18   Salt Lake City, UT Dominion Energy $161.47
19   Philadelphia, PA PECO Energy Company $162.69
20   Jackson, TN Jackson Energy Authority $164.91

*Residential gas meters are read in units of 100 cubic feet (CCF) and billed in Therms. The volume of gas measured in cubic feet is adjusted for heat value and pressure factor to derive the amount of energy used, measured in Therms. 

Water Rate Comparisons

According to the 2021 Memphis Light, Gas and Water Utility Rate Survey, M.U.D.'s monthly residential water rates ranked 14th lowest among 40 water utilities surveyed. The top 20 utilities are listed below.

2021 MLGW Annual Survey, Average Monthly Residential Water Bill, Top 20 Utilities

    Location Company 10 CCF*
1   Phoenix, AZ City of Phoenix $20.08
2   Orlando, FL Orlando Utilities Commission $21.32
3   Memphis, TN Memphis Light, Gas and Water Division $22.81
4   Salt Lake City, UT Salt Lake City Public Utilities $22.98
5   Huntsville, AL Huntsville Utilities $24.29
6   Dallas, TX Dallas Water Utilities $25.05
7   Jacksonville, FL JEA $25.54
8   St. Louis, MO City of St. Louis Water Division $25.65
9   Little Rock, AR Central Arkansas Water $26.06
10   Miami, FL Miami-Dade Water and Sewer Department $27.17
11   Milwaukee, WI City of Milwaukee $27.57
12   Chicago, IL City of Chicago $30.46
13   Charlotte, NC Charlotte Water $31.07
14   Omaha, NE Metropolitan Utilities District $32.74
15   Denver, CO Denver Water $33.19
16   Detroit, MI City of Detroit $33.79
17   Reno, NV Truckee Meadows Water Authority $37.23
18   Nashville, TN Metro Water Services $37.34
19   Jackson, TN Jackson Energy Authority $37.36
20   Louisville, KY Louisville Water Company $38.14

*The unit of measure for water billing is CCF. 1 CCF = 100 cubic feet = 748 gallons.