Emergency Hotline:


24 hours a day / 7 days a week



24 horas del día / 7 días de la semana (24/7)

What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Rates and Fees

Links to gas and water rate schedules are in the boxes at left.

Gas Rate Comparisons

According to the 2019 Memphis Light, Gas and Water Utility Rate Survey, M.U.D.'s monthly residential gas rates ranked 5th lowest among 41 utilities surveyed. The top 20 utilities are included in the chart below.

2019 MLGW Annual Survey, Monthly Residential Gas Bills, Top 20 Utilities

    Location Company 200 CCF  
1   San Antonio, TX CPS Energy $99.80 -22%
2   Oklahoma City, OK Oklahoma Natural Gas $100.31 -21%
3   Milwaukee, WI WeEnergies $124.43 -2%
4   Denver, CO Public Service Company of Colorado $126.72 0%
5   Omaha, NE Metropolitan Utilities District $127.22 0%
6   Memphis, TN Memphis Light, Gas and Water Division $135.22 6%
7   Austin, TX Texas Gas Service, a division of ONE Gas, Inc. $136.01 7%
8   Dallas, TX Atmos Energy $138.08 9%
9   Las Vegas, NV Southwest Gas Corporation $138.21 9%
10   Houston, TX CenterPoint Energy $140.54 10%
11   Indianapolis, IN Citizens Energy Group $141.78 11%
12   Detroit, MI DTE Energy $142.28 12%
13   Salt Lake City, UT Dominion Energy $145.73 15%
14   Atlanta, GA Georgia Natural Gas $152.56 20%
15   Springfield, MO City Utilities of Springfield $156.33 23%
16   St. Louis, MO Spire Missouri, Inc. $160.31 26%
17   Seattle, WA Pugent Sound Energy $161.81 27%
18   New Orleans, LA Entergy New Orleans, LLC $167.78 32%
19   Jackson, TN Jackson Energy Authority $170.71 34%
20   Louisville, KY Louisville Gas and Electric Company $171.50 35%

Water Rate Comparisons

According to the 2019 Memphis Light, Gas and Water Utility Rate Survey, M.U.D.'s monthly residential water rates ranked 14th lowest among 41 water utilities surveyed. The top 20 utilities are listed below.

The average M.U.D. residential customer uses 79,000 gallons of water per year. The cost for 79,000 gallons in 2020 is $379.48 per year, including monthly service fee, monthly $4 infrastructure replacement charge and 2-percent payment to cities.

2019 MLGW Annual Survey, Average Monthly Residential Water Bill, Top 20 Utilities

    Location Company 10 CCF  
1   Orlando, FL Orlando Utilities Commission $15.22 -50%
2   Phoenix, AZ City of Phoenix $17.26 -43%
3   Memphis, TN Memphis Light, Gas and Water Division $18.55 -39%
4   Little Rock, AR Central Arkansas Water $21.53 -29%
5   Nashville, TN Metro Water Services $21.77 -28%
6   Salt Lake City, UT Salt Lake City Public Utilities $23.39 -22%
7   Huntsville, AL Huntsville Utilities $24.29 -20%
8   Dallas, TX Dallas Water Utilities $24.77 -18%
9   Miami, FL Miami-Dade Water and Sewer Department $25.29 -16%
10   Jacksonville, FL JEA $25.54 -15%
11   St. Louis, MO City of St. Louis Water Division $25.65 -15%
12   Chicago, IL City of Chicago $29.55 -2%
13   Milwaukee, WI City of Milwaukee $29.87 -1%
14   Omaha, NE Metropolitan Utilities District $30.18 0%
15   Denver, CO Denver Water $31.42 4%
16   Detroit, MI City of Detroit $32.01 6%
17   Charlotte, NC Charlotte Water $32.02 6%
18   Jackson, MS City of Jackson, MS $32.10 6%
19   Paris, France Eau De Paris $34.05 13%
20   Louisville, KY Louisville Water Company $35.13 16%

M.U.D. water meters measure use in ccfs and are shown as billing units on the statement. One ccf = 100 cubic feet of water or 748 gallons. 

What you pay for water provides adequate system maintenance, offsets the rising costs of power and chemicals, and assures a safe, reliable drinking water supply.