Emergency Hotline:

402.554.7777

24 hours a day / 7 days a week


LÍNEA DIRECTA DE EMERGENCIA:

402.554.7777

24 horas del día / 7 días de la semana (24/7)


What is an Emergency?

Gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks are all considered emergencies.

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not use any electrical switches, appliances, lights, telephones, or mobile devices, as an electrical charge could create a spark. When you are in a safe place, call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1.

If someone is showing symptoms of carbon monoxide poisoning, call 9-1-1 immediately. Symptoms are like the flu.

If you have a water-related emergency, call 402.554.7777. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.


¿QUÉ ES UNA EMERGENCIA?

Las fugas de gas, el olor a gas, las tuberías de gas dañadas, los síntomas de monóxido de carbono y roturas en las tuberías principales de agua son consideradas emergencias.

Si huele a gas, NO trate de localizar la fuga/escape. Al contrario, abandone la casa o el edificio inmediatamente. No utilice los interruptores eléctricos, electrodomésticos, luces, teléfonos o equipos móviles, ya que una carga eléctrica podría provocar una chispa. Una vez que se encuentre en un lugar seguro, entonces llame a la línea directa de emergencia de M.U.D. al 402.554.7777 o al 9-1-1.

Si alguien tiene síntomas de envenenamiento causados por el monóxido de carbono, llame al 9-1-1 inmediatamente. Los síntomas son como los de la gripe/catarro.

Si tiene una emergencia relacionada con el agua, llame al 402.554.7777. Nuestro personal está listo para ayudarle, 24/7. Cuando dude o crea que hay una emergencia, llámenos de inmediato.

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Rates and Fees

Links to gas and water rate schedules are in the boxes at left.

Gas Rate Comparisons

According to the 2020 Memphis Light, Gas and Water Utility Rate Survey, M.U.D.'s monthly residential gas rates ranked 4th lowest among 39 utilities surveyed. The top 20 utilities are included in the chart below.

2020 MLGW Annual Survey, Monthly Residential Gas Bills, Top 20 Utilities

    Location Company 200 CCF
1   Oklahoma City, OK Oklahoma Natural Gas $97.94
2   Denver, CO Public Service Company of Colorado $100.25
3   Memphis, TN Memphis Light, Gas and Water Division $101.82
4   Omaha, NE Metropolitan Utilities District $106.47
5   Austin, TX Texas Gas Service, a division of ONE Gas, Inc. $111.31
6   Milwaukee, WI WE Energies $111.97
7   San Antonio, TX CPS Energy $115.15
8   Indianapolis, IN Citizens Energy Group $121.80
9   Houston, TX CenterPoint Energy $132.56
10   St. Louis, MO City Utilities of Springfield $139.84
11   Dallas, TX Atmos Energy $139.98
12   Detroit, MI DTE Energy $141.27
13   Atlanta, GA Georgia Natural Gas $141.75
14   New Orleans, LA Entergy New Orleans, LLC $150.23
15   Chicago, IL The Peoples Gas, Light and Coke Co. $150.25
16   Salt Lake City, UT Dominion Energy $152.99
17   Chattanooga, TN Chattanooga Gas Company $155.99
18   Jackson, TN Jackson Energy Authority $157.37
19   St. Louis, MO Spire Missouri, Inc. $158.26
20   Nashville, TN Piedmont Natural Gas Company $171.78

Water Rate Comparisons

According to the 2020 Memphis Light, Gas and Water Utility Rate Survey, M.U.D.'s monthly residential water rates ranked 18th lowest among 39 water utilities surveyed. The top 20 utilities are listed below.

The average M.U.D. residential customer uses 79,000 gallons of water per year. The cost for 79,000 gallons in 2020 is $379.48 per year, including monthly service fee, monthly $4 infrastructure replacement charge and 2-percent payment to cities.

2020 MLGW Annual Survey, Average Monthly Residential Water Bill, Top 20 Utilities

    Location Company 10 CCF
1   Phoenix, AZ City of Phoenix $18.66
2   Memphis, TN Memphis Light, Gas and Water Division $19.13
3   Orlando, FL Orlando Utilities Commission $21.32
4   Little Rock, AR Central Arkansas Water $21.53
5   Nashville, TN Metro Water Services $21.77
6   Salt Lake City, UT Salt Lake City Public Utilities $22.98
7   Huntsville, AL Huntsville Utilities $24.29
8   Dallas, TX Dallas Water Utilities $24.77
9   Jacksonville, FL JEA $25.54
10   St. Louis, MO City of St. Louis Water Division $25.65
11   Milwaukee, WI City of Milwaukee $27.57
12   Miami, FL Miami-Dade Water and Sewer Department $27.72
13   Chicago, IL City of Chicago $29.73
14   Charlotte, NC Charlotte Water $30.59
15   Jackson, MS City of Jackson $32.10
16   Denver, CO Denver Water $32.65
17   Detroit, MI City of Detroit $32.65
18   Omaha, NE Metropolitan Utilities District $32.74
19   Jackson, TN Jackson Energy Authority $36.50
20   Louisville, KY Louisville Water Company $36.57

M.U.D. water meters measure use in ccfs and are shown as billing units on the statement. One ccf = 100 cubic feet of water or 748 gallons. 

What you pay for water provides adequate system maintenance, offsets the rising costs of power and chemicals, and assures a safe, reliable drinking water supply.